Mercedes-Benz of Sacramento

Jack did an amazing job as usual. Right now he is the reason that I want to stick with Mercedes’ with my next car. His honesty and great customer service is rare and appreciated Right now he is the reason that I want to stick with Mercedes’ with my next car. His honesty and great customer service is rare and appreciated More

Dave was wonderful taking care of my sprinter. I live out of town so had to wait and he even finished an hour earlier than expected. Major positive experience compared to the San Luis Obispo deale I live out of town so had to wait and he even finished an hour earlier than expected. Major positive experience compared to the San Luis Obispo dealership in my area! More

Service tech advisor jack is the best! Always keeps me posted on progress of my service and gets me a loaner when needed. Always keeps me posted on progress of my service and gets me a loaner when needed. More

Prompt service that offered me rides to and from. Lots of communication and reminders prior to the service call Lots of communication and reminders prior to the service call More

This is a new 2021 Mercedes’. It breaks down and takes you guys a week to figure it out! Very disappointed. It breaks down and takes you guys a week to figure it out! Very disappointed. More

To whom it may concern, I’m an female business owner and a loyal Mercedes-Benz customer. My family and company have purchased and owned many vehicles from your dealership. Unfortunately, your service ad and a loyal Mercedes-Benz customer. My family and company have purchased and owned many vehicles from your dealership. Unfortunately, your service advisor, who was supposed to assist me in caring for my vehicle, was not only unprofessional, but also had no patience and was very insulting. This experience left me very dissatisfied with the overall service. More

Service is good. Communication could be better. I waited quite a while before my service agent helped me. Communication could be better. I waited quite a while before my service agent helped me. More

Service department is very unorganized and not aligned with call center for communication. Thank you with call center for communication. Thank you More

Very hardworking and prompt individuals providing a great service a beautiful car also thanks for the assistance service a beautiful car also thanks for the assistance More