Mercedes-Benz of Sacramento

Great service As usual, Jack is great to work with and keeps my car @ specs. Always goes over the work before and after the service with no surprises. As usual, Jack is great to work with and keeps my car @ specs. Always goes over the work before and after the service with no surprises. More

Always excellent service Mercedes service is always expensive, and this place is no exception. But you can be sure the work will be done right and on time. A full inspection Mercedes service is always expensive, and this place is no exception. But you can be sure the work will be done right and on time. A full inspection comes with the deal, and they'll find anything that needs fixing. If you want to wait, the waiting room is very pleasant, and there are several good restaurants close by. When you get your vehicle back it'll be sparkling clean. More

Truly wonderful! The service that is given is first class! The people are just so polite and respectful! The kindness and service back you come back just for that! The service that is given is first class! The people are just so polite and respectful! The kindness and service back you come back just for that! More

Disappointed I tried to call for information/ appointment first thing this morning, couldn't get through, so I drove over to get an unexpected minor repair. 8:30 a I tried to call for information/ appointment first thing this morning, couldn't get through, so I drove over to get an unexpected minor repair. 8:30 am I got apologies for short staffing, and it took an hour to be told they have the part but the service reps were all to busy to help me today. I had to make an appointment for tomorrow which means taking additional time off my job. Definitely not the excellent service I have come to expect from this dealership. I usually work with Sean who is great, but he was not in. More

Intake is great. Service is always wrong. Sacramento Mercedes service installed the wrong brakes but denied it until repeat problems arose a few months later. Then they checked the numbers an Sacramento Mercedes service installed the wrong brakes but denied it until repeat problems arose a few months later. Then they checked the numbers and agreed they used wrong parts. Why didn't they do this before denying a problem? Separate visit, they adjusted alignment, now I drive crooked. They took 2 days to fix a sway arm bushing, wrong part. How many times should I return for the same job? I will NOT do any more service there. It's a waste of time and travel. This even considers I PRE-PAID for all scheduled service. May not even lease another MBZ because of the bad service available at Sacramento dealers. More

Service was fine service advisor avoids talking with custome The service center was fine but the service advisor does not return phone calls leaves it up to reception to talk with clients . Did not explain tha The service center was fine but the service advisor does not return phone calls leaves it up to reception to talk with clients . Did not explain that my computer was reset no phone connection etc as I was driving had to reset all . More

MIs-diagnosed several times Mis-diagnosed several times and expected me to pay the difference. No consideration for their mistakes nor inconvenience. Found an alternative dealer Mis-diagnosed several times and expected me to pay the difference. No consideration for their mistakes nor inconvenience. Found an alternative dealer for my AMG! More

Trade in I had a 2016 leased cla250 that was constantly giving me issues over the last year and a half and the manager Michale was great at giving me a good tr I had a 2016 leased cla250 that was constantly giving me issues over the last year and a half and the manager Michale was great at giving me a good trade in value for a 2014 GLA I’m extremely pleased with my new purchase and it’s always great when working with great people. More

Both Jon in Service & Brian in Sales were great! Turned out to be a pleasant day. My list of things to be installed was accomplished and I got a complimentary detailing as well. It's a long way for Turned out to be a pleasant day. My list of things to be installed was accomplished and I got a complimentary detailing as well. It's a long way for me to drive for service but it was worth it. More

Maintenance and repairs Excellent services not only in maintenance and repairs but also in everything else like shuttle bus service and free coffee, nice and clean place in w Excellent services not only in maintenance and repairs but also in everything else like shuttle bus service and free coffee, nice and clean place in waiting area. It’s a great place for everything related to car services. More