Mercedes-Benz of Sacramento

Excellent Sales and Superlative Service! I have been going to MB of Sacramento for about three years, and I can not say enough good things about the dealership! I recently leased a 2017 E400 I have been going to MB of Sacramento for about three years, and I can not say enough good things about the dealership! I recently leased a 2017 E400 Wagon, and Johnny and Michael really did a great job of getting me the best deal that they could. Johnny really went above and beyond, during and after the negotiations. He actually drove the car to my home to pick up my trade-in vehicle (I had driven a different car to the dealership than the one I traded in). Two days later, Johnny drove to my home again to personally deliver an accessory for the car. The E400 wagon is my 12th Mercedes, and my 2nd Mercedes from VanHouten. I also have to give a huge shout-out to Michael Gallagher in the Service Department. I have been working with Michael for over three years (I currently have three Mercedes vehicles), and he is, by far, the best Service Advisor I have ever worked with in the twenty years I have been driving Mercedes Benz automobiles. He is beyond amazing! Everything that Michael does epitomizes true customer service. Michael makes what is usually a tolerable necessity at best into a very pleasant experience. He always takes my schedule needs into account, and he always takes the time to explain everything I need to know during the service process, always keeping me up to date with work in progress. His knowledge of cars in general, and Mercedes in particular, is encyclopedic! He is also an all-around great guy to visit and chat with. How often can one say that they actually look forward to going to get their car serviced? I also want to give a big thumbs-up to Sean Kerwin in the Service Department as well. He is a newer member of the Service team and has quickly become an excellent representative of superior customer service! MB of Sacramento should be proud to have such an amazing team. I wholeheartedly recommend this dealership!! More

Timely Made an 11:00am appointment for what I thought would entail a loane etc. Was pleasantly surprised when I was told it would only take an hour or so.. Made an 11:00am appointment for what I thought would entail a loane etc. Was pleasantly surprised when I was told it would only take an hour or so.. That's all it took. More

Well taken care of Sales rep was very friendly and knowledgeable. Deciding factor in buying the vehicle was the sales rep. Any questions regarding vehicle were answered Sales rep was very friendly and knowledgeable. Deciding factor in buying the vehicle was the sales rep. Any questions regarding vehicle were answered quickly. Pleased with the service. More

Excellent Mercedes Benz service I have serviced my last 4 Mercedes cars over here the years. I have always been satisfied with the courteous, professional service, the timeliness and I have serviced my last 4 Mercedes cars over here the years. I have always been satisfied with the courteous, professional service, the timeliness and reasonable prices for the work? More

Great service from beginning to end. Had to bring my 2010 C300 in for an esp module replacement. From the moment I pulled my car into the Service bay I felt like I was the most important Had to bring my 2010 C300 in for an esp module replacement. From the moment I pulled my car into the Service bay I felt like I was the most important customer. Once i was inside the Service area, I enjoyed some coffee and pastries while waiting for my service advisor. Michael my service advisor reviewed my issue, clearly explained the costs and took care of me efficiently. Once the car was finished, I received a follow up call, came and picked up my car and now I am back on the road without issue. Thanks! The team at Mercedes of Sacramento knows how to take care and service their customers!! More

My MB Experience Everyone at Mercedes of Sacramento has treated us absolutely fantastic. We had some glitches at first, with our purchase, involving a fairly signific Everyone at Mercedes of Sacramento has treated us absolutely fantastic. We had some glitches at first, with our purchase, involving a fairly significant delivery date snafu. But the sales manager, Jason Bryner, has simply gone way "above and beyond" in his determination to make sure we were 100 % satisfied, which we are. We would like to thank both Jason, and our salesman, Johnny Bateman, for making our experience fantastic. We would like to add, the car itself, a 450 GSL, has been stellar. We just love it.. Thanks for everything. Bruce and Ginger Riley More

Good Job! Great place to buy a new Mercedes, very nice facility and staff. Salesperson was very professional, found a vehicle just the way I want it. Great place to buy a new Mercedes, very nice facility and staff. Salesperson was very professional, found a vehicle just the way I want it. More