Mercedes-Benz of Sacramento

Turned in vehicle for emissions modification and other work. Jason Harbor was initially responsive and would send texts. Texted me and said car would be ready 12/12. Never heard back and I texted 12/28 as work. Jason Harbor was initially responsive and would send texts. Texted me and said car would be ready 12/12. Never heard back and I texted 12/28 asking for an update. He responded and said car would be ready the next day. I pick up my vehicle and it has a check engine light on. When I get home I do a diagnostic test, export the results, and email Jason about it. I ask if the codes I am getting are covered under the emissions modification warranty and he never emailed back. After reaching out to MB Customer care and the settlement coordinator I was able to make an appointment with MB of Sac on 02/06/23. I pick up vehicle on 02/09 and I was charged $600 for an issue that should have been fixed during the emissions modification. My car was returned to me with the window taped up (window down and inoperable), all of the protective plastic bags throughout the interior and my hood release broken. I flag a worker down and ask if this is how it was supposed to be returned to me. Another worker helped with removing the plastic. The tape used to hold up the plastic was not coming off. I told the workers that it wasn’t their job to remove the tape that was stuck to my vehicle. They flagged down what appeared to be mechanic to look at my hood release and the mechanic went down and appeared to work on it. I went in to get Jason to complain about the tape and the hood release. As we were outside reviewing my car he was unsure of why they used that tape but ensured me that it was easy to remove. It is not! He said it was not the responsibility of the dealership to remove the tape and there was nothing he could do about it. The person who was working on the hood release said it was back in place. Before leaving I pulled on the lever to ensure it was working properly and the entire assembly popped out again and was not functional. When I went in to complain to Jason about it, he said that I broke it now and that it was not the dealers responsibility to fix it and asked if I wanted a quote replace the hood release. This entire experience has been the absolute worst customer service experience in my life. Overall I spent $2000 on services between these two visits and was treated like a 2nd class citizen. More

Ordered 3 vans with deposit. When they arrived, the bulkhead eliminated leg room. No communication from Loren. Didn't seem to care much. Cancelled the order and now can't get my When they arrived, the bulkhead eliminated leg room. No communication from Loren. Didn't seem to care much. Cancelled the order and now can't get my deposit back. I've purchased five MB vehicles from this dealership in the past. Not sure if I will ever again. More

Great customer service, Lauren made everything simple and easy and I was able to find the van that fit all my needs. easy and I was able to find the van that fit all my needs. More

Took my car in for tires. Was 5 minutes late to appointment due to weather. Waited almost 30 minutes for advisor and was then told he didn't think he could find anyone to put Was 5 minutes late to appointment due to weather. Waited almost 30 minutes for advisor and was then told he didn't think he could find anyone to put the tires on my car because it was close to lunchtime. I've made another appointment but I'm not sure what to expect. In addition I'm waiting for a manager to contact me because I have a quote for tires from MB which is different than the price the advisor gave me. I'm a little frustrated at this point. More

First time using MB Sacramento they did what was promised. I have been a customer of El Do Hills for years but they were booked promised. I have been a customer of El Do Hills for years but they were booked More

Amine and Jodie were terrific to work with. No pressure, they go out of their way to find the car you are looking for, Third Mercedes purchased at MB Sacramento I won’t go anywhere else. Serv No pressure, they go out of their way to find the car you are looking for, Third Mercedes purchased at MB Sacramento I won’t go anywhere else. Service team is excellent as well. More

Scheduling an appointment was bad, had to call several times even after waiting for few months on back order part. Service manager Dave was friendly, helpful and polite. Car was fixed in one day, so ove times even after waiting for few months on back order part. Service manager Dave was friendly, helpful and polite. Car was fixed in one day, so overall good experience Thank you More

Kerry Lucy is great! She always makes buying a car enjoyable. I always purchase my Mercedes cars at the Sacramento Mercedes dealerships. I really like the management. She always makes buying a car enjoyable. I always purchase my Mercedes cars at the Sacramento Mercedes dealerships. I really like the management. I love both of my Mercedes and will always purchase my Mercedes cars from the Sacramento dealership. More

They were pleasant to deal with and very helpful. They handled things quickly and efficiently They handled things quickly and efficiently More

Our sales consultant (Fernando) was great! He was very welcoming and informative during the entire process of buying our 2021 c 300. He was the reason we were there in the first place. He was very welcoming and informative during the entire process of buying our 2021 c 300. He was the reason we were there in the first place. More