Mercedes-Benz of Sacramento

Positive. I was able to get the car I wanted within a day, and the leasing process was efficient and quick. Brian moved with lightening speed. I was able to get the car I wanted within a day, and the leasing process was efficient and quick. Brian moved with lightening speed. More

Need better customer service Had my mom's car towed in with the understanding that it would be looked at the next morning at 8am with a call afterwards to let me know what was wro Had my mom's car towed in with the understanding that it would be looked at the next morning at 8am with a call afterwards to let me know what was wrong and an estimate of cost. I waited until 1pm to call Patrick (service adviser). He did not answer. I waited another hour and called again, this time leaving a message. By 3pm I called and asked for the manager. However, I was not sent the manager but Patrick finally picked up the phone. He said we had a faulty key and need to bring in a driver's license and registration to order a new key. When I explained the titled owner (my mom) did not have a driver's license due to age he said that was the only thing accepted. When I called back and LISTENED TO THE RECORDING with instructions for ordering a key, it stated that any government issued ID would work. Patrick did not know this information. I was very weary of dealing with anymore employees at MB of Sacramento but Dakota in parts was fantastic. Dakota made the process easy and was very professional and efficient. While I would NOT recommend the service department, I would recommend parts. Please help Patrick understand that customers appreciate communication. More

Professional and friendly Every time I have a question or issue, always been answered in a professional and friendly fashion, no stress and no hassle at all, I feel comfortable Every time I have a question or issue, always been answered in a professional and friendly fashion, no stress and no hassle at all, I feel comfortable there More

Regular Service I so appreciate the professionalism & friendly staff at this location. I have gone to other locations when I couldn't get to Sacramento and did not fi I so appreciate the professionalism & friendly staff at this location. I have gone to other locations when I couldn't get to Sacramento and did not find the people or service as good as that I receive at MB of Sac. Although, my car is no longer under warrantly, I prefer to drive to Sacramento for service where I am confident in the Asst. Manager Mike Gallagher and the mechanics, I know the service I get is thorough and integrous. Thank you for the excellent service you provide. More

A little disappointed this time. Waited 3 1/2 hours for rear brakes. Needed headlight cover replaced & Jason Harber told me they would have to order it after I waited. Waited 3 1/2 hours for rear brakes. Needed headlight cover replaced & Jason Harber told me they would have to order it after I waited. More

Great Customer Service! They always address all my concerns and I get my car when promised. Quick and easy to work with. Always looking out for my best interest. I email J They always address all my concerns and I get my car when promised. Quick and easy to work with. Always looking out for my best interest. I email Jason that I need to get an appointment and I get a call right away to set up my appointment. More

service a it was fast and I like the price. What can I say! It was the bomb!!!! I would recommend anyone to your service program. Thanks it was fast and I like the price. What can I say! It was the bomb!!!! I would recommend anyone to your service program. Thanks More

Control reset I had service work done on my 2014 E350c car but the service notice wasn't reset. Alyssa Luevano, Service Greater, knew exactly what to do and fixed t I had service work done on my 2014 E350c car but the service notice wasn't reset. Alyssa Luevano, Service Greater, knew exactly what to do and fixed the issue. Great job along with My service Person Jack. I have been coming here over 40 years and they have always been super. Jason B and his sales group are outstanding, too👍?? More

Repair My car was in for repairs prior to buying out my lease. It has been worked on 3 times and as yet to be repaired. VERY DISAPPOINTED My car was in for repairs prior to buying out my lease. It has been worked on 3 times and as yet to be repaired. VERY DISAPPOINTED More

Patrick in the Service Department Patrick is my service dept rep. I can tell you that he is the absolute professional as well as organized and attentive. He promptly addresses any and Patrick is my service dept rep. I can tell you that he is the absolute professional as well as organized and attentive. He promptly addresses any and all of my needs and has resolved each and every one of my issues. As a customer, I want to feel heard and attended to, Patrick does this GREAT. I have had a service rep at this location before (Sacramento) and I was ignored and felt as if I was doing something wrong by bringing my car in with issues. This is not even close to the case with Patrick. If you have the opportunity to have him as your rep please do so you will be extremely happy with him. He is a great representative for a great dealership. Thanks, Patrick! Sincerely, Coach Thurman More