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Mercedes-Benz of Sacramento
Sacramento, CA
2,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 05, 2022
Roger was awesome! !! Cecelia is a class act. Thank you both for the world-class customer service. I was a bit doubtful of the company based on the horrible experience I !! Cecelia is a class act. Thank you both for the world-class customer service. I was a bit doubtful of the company based on the horrible experience I received at the Fairfield location. Roger definitely changed my mind. He is a 10-star guy! A personal thank you to them both! You made that expensive experience worth it! (1st service price much higher) thanks to Covid) lol I am definitely a returning customer. #sacramentodealership ⭐⭐⭐⭐⭐ More
by MisLadie
Verified CustomerEmployees Worked With
Cecilia Salgado, Roger Williams
July 01, 2022
We have been taking our certified used car back to the service center for various issues almost since the day we bought it and next to none of the issues have been resolved. The car is 3 years old, has 50 service center for various issues almost since the day we bought it and next to none of the issues have been resolved. The car is 3 years old, has 50k miles (barely out of factory warranty) and we have only owned it for 1.5 years and put about 10k miles on it. Some of the issues include electrical issues requiring the entire dash to be replaced, the front and back camera system malfunctioning (cameras not working) and major unbalanced wear issues with the tires. In the latest issue, I bought a set of 4 brand new tires less than 30 days ago after one tire blew out while I was driving on the freeway. I had to pay for all 4 tires despite the fact that I purchased a wheel and tire protection plan when I purchased the car which obviously wasn’t honored. Now, less than 30 days later, I am getting a low tire pressure message as well as service engine light coming on. I have next to no faith that this particular service center will actually fix any issue I’m having and at this point I’m seriously concerned that they are actually doing more me than good. I live walking distance from this service center and I will now be driving all the way to El Dorado Hills, Rocklin, or Stockton instead which tells you just how frustrating and unforgivable the service has been. I’ve honestly considered selling the car even though my wife loves it because the service is so bad and so unreliable. More
by LCT
Employees Worked With
Jack Manikoth, Jason Harber, Roger Williams
July 01, 2022
My car is one year old. It took them 5 days to figure out it had a battery problem. Came back two weeks later after we had to tow it for the second time. The tow guy messed It took them 5 days to figure out it had a battery problem. Came back two weeks later after we had to tow it for the second time. The tow guy messed up the paint job. Another two weeks in the shop fixing so called ‘battery problem’! Very disappointed in car and service. More
by Pat
Employees Worked With
Jack Manikoth
June 28, 2022
Bright my car in for running hot and service A. Car ran hot 2 days later. Brought back, problem fixed. Wish they would’ve handled the issue the first time. Thanks to Jason for fixing the issue Car ran hot 2 days later. Brought back, problem fixed. Wish they would’ve handled the issue the first time. Thanks to Jason for fixing the issue More
by Tracey
Employees Worked With
Jason Harber
June 22, 2022
Nice service reps. We have enjoyed you all. Just would like to find out about new Smart Car servicing closer to our home in Reno, NV area. We have enjoyed you all. Just would like to find out about new Smart Car servicing closer to our home in Reno, NV area. More
by TOMB1952
Employees Worked With
Jack Manikoth
