Mercedes-Benz of Sacramento

Excellent service After we moved from fremont to Elk Grove and this was my first visite of Sacramento mercedes and I was very satisfied with the service After we moved from fremont to Elk Grove and this was my first visite of Sacramento mercedes and I was very satisfied with the service More

Jack Manikoth is the best! Jack provided the best customer service ever! He was professional, stayed in touch with me on the status of my vehicle, was responsive, and was reall Jack provided the best customer service ever! He was professional, stayed in touch with me on the status of my vehicle, was responsive, and was really calm and cool under pressure (he was the only MB servide rep on site tending to several customers at the same time on a Saturday). Jack is the reason I gave the MB of Sacramento Service Center five stars, and would be the reason why I would return to this Service Center in the future. More

Awesome Customer service Jason is awesome. Always willing to go the extra mile. He takes time to explain the problem and always give multiple solutions. Thank you for all you Jason is awesome. Always willing to go the extra mile. He takes time to explain the problem and always give multiple solutions. Thank you for all you do. Cindy Price More

Catch me outside then This guy took me outside because I would not purchase some auto theft bs from the finance manager. Where I am from if your asking someone to come outs This guy took me outside because I would not purchase some auto theft bs from the finance manager. Where I am from if your asking someone to come outside, then it’s time to throw down. Don’t appreciate his approach. He tried to tell me if I didn’t buy the things they were trying to upsell me on, then they wouldn’t sell me the car. This sales guy and dealership can strong arm someone else. Not me. More

Recall on back seat seatbelt There was a recall on back seat Seat belts took in and they fixed it . Jon Sutherland has been an Outstanding person on your behalf. Bought our Car fr There was a recall on back seat Seat belts took in and they fixed it . Jon Sutherland has been an Outstanding person on your behalf. Bought our Car from the Sacramento office, they didn't do your Dealership service . Never follow up with issue . More

Overall great experience! Everyone was very professional and very helpful. I felt all of the people I worked with had a true passion for their job and for Mercedes. Everyone was very professional and very helpful. I felt all of the people I worked with had a true passion for their job and for Mercedes. More

call backs Sometimes I didn't get callback all day. Maybe more service people would solve this problem. This made it hard to plan my schedule. Amen Sometimes I didn't get callback all day. Maybe more service people would solve this problem. This made it hard to plan my schedule. Amen More

Stolen Speaker from my car Took my car in for an extended warranty issue for a fuel issue . They kept the car from Friday thru Wed an whoever the mechanic(s) who worked on my ca Took my car in for an extended warranty issue for a fuel issue . They kept the car from Friday thru Wed an whoever the mechanic(s) who worked on my car got in the trunk of my car and stole my sound system (speaker) its hard to believe they don't have cameras or records of who worked on my car. When we tried to report it another employee in the service area got defensive and rude and started to raise his voice, he was so unprofessional. I will be going back to the El Dorado Service Center since 2007 i have never had an issue. I regret going the MB Sacramento. This unlawful incident occurred 2 months ago. Our Service Manager Patrick was very considerate and professional and apologized on behalf of his unprofessional coworker. More

Pre-owned vehicle purchaser gets 2nd tier service Took my vehicle to fix items per purchase agreement and ended with a fender dent from the inside! Returned car for fix and after one week, got car wi Took my vehicle to fix items per purchase agreement and ended with a fender dent from the inside! Returned car for fix and after one week, got car with a reversed dent and marred paint. Waiting to have putty removed and body work done properly. Is this standard operating procedure for this luxury car dealer? Also very difficult to reach by phone, especially on Saturdays. More