Mercedes-Benz of Sacramento

Quick fix Computer problem for braking was solved quickly and efficiently. Jason got the job done in short order. An attempt was made to fix a persistent proble Computer problem for braking was solved quickly and efficiently. Jason got the job done in short order. An attempt was made to fix a persistent problem with a rattling speaker to no avail, but we agreed the problem could wait until the next service. More

Wonderful. Thank You! Thank You Jason, The car runs great. We appreciate your attentiveness to detail and catching an issue we didn't even know about. See you next tim Thank You Jason, The car runs great. We appreciate your attentiveness to detail and catching an issue we didn't even know about. See you next time! More

Stellar Sales and Service I always know that Jack Manikoth will go the extra mile to make sure I’m happy. I’ve been dealing with him the past four years. I even bought a new Me I always know that Jack Manikoth will go the extra mile to make sure I’m happy. I’ve been dealing with him the past four years. I even bought a new Mercedes when my service contract ran out so I could continue having him oversee servicing my car. Thomas Lee made buying a car fun! He understood the parameters I needed to buy the vehicle and made it happen! Julie Garcia zipped me through the sales contract, and quickly explained everything. She knows her stuff! More

Excellent customer service , price and quality of work. I would highly recommend this dealership to my family and friends. Thank you very much you for your great work! , price and quality of work. I would highly recommend this dealership to my family and friends. Thank you very much you for your great work! More

Customer Service Exceptional Service was given to me and my wife throughout the purchase of our new vehicle. The Online Manager Clark went the extra by bringing our ve Exceptional Service was given to me and my wife throughout the purchase of our new vehicle. The Online Manager Clark went the extra by bringing our vehicle to us with all the necessary paperwork to be completed. This took place on Father's Day! They went above and beyond. Exceptional Service! More

Not what I expected Poor customer service. Lack of communication. Things promised not received. Extremely disappointed. Was supposed to get updated wheels they promise Poor customer service. Lack of communication. Things promised not received. Extremely disappointed. Was supposed to get updated wheels they promised in a couple weeks. It's been over 6 weeks, it's always me who has to call to check in. I would've done the cilajet immediately if I'd known the wheels wee to take this long. Went yesterday to pick up my 2nd key I didn't get at the time of purchase and it's been lost. No one let me know it wasn't there. No one let me know a refund that was promised is delayed due to someone being on vacation. Communication is horrible. More

Tire Alignment issue Michael Gallegher is a very professional, dedicated, kind Service Manager. I feel I can trust him. That is a huge asset in a relationship, any relatio Michael Gallegher is a very professional, dedicated, kind Service Manager. I feel I can trust him. That is a huge asset in a relationship, any relationship. MBZ Sacramento will be my main source of purchase and repair for many years to come. Thank you, Susan Ward More

Sales person are such big liars and disrespectful!!! Sales Representatives and manager of this showroom are really big liars, change their statement every minute. They were very disrespectful to us and w Sales Representatives and manager of this showroom are really big liars, change their statement every minute. They were very disrespectful to us and was behaving like we made a big mistake of going to this showroom and bought a pre-owned Mercedes. I felt so disrespected the time I spent there. They wanted so much our time as well. We went there 3 days straight and spent 6 hrs or more in every trip. They made us sit in 1 office and go to talk to their "Senior Manager" not sure if he even exist or was in the showroom, but they kept doing that to us for several times and wasted so much of our time. Bad Bad Bad very bad experience. Never going there again and not referring this to any of my family or friends. In fact, I will stop them going to this showroom and repeat the mistake we did. More

Great service! I stopped going to Howe Ave. Benz for both sales and service about 7 or 8 years ago because I considered to staff to be pushy and seemingly uncaring. I stopped going to Howe Ave. Benz for both sales and service about 7 or 8 years ago because I considered to staff to be pushy and seemingly uncaring. About a year ago I decided to give them another try since I got tired of driving to the Fairfield dealership because their customer service was much better. Returning to Howe Ave., I first dealt with Efrain Vasquez and was very impressed with his personality and friendliness. Since that time I have had my vehicles services there and I purchased a car in May, 2018. All of the staff that I have encountered have been polite, professional, friendly and efficient. I would now highly recommend MB of Sacramento to anyone who owns or is considering buying a MB. More