
Mercedes-Benz of Sacramento
Sacramento, CA
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This dealership is very friendly and works hard to ensure the customer happiness. They went above and beyond to make sure I was satisfied with my new purchase. the customer happiness. They went above and beyond to make sure I was satisfied with my new purchase. More
Everyone at this dealership delivered an exceptional experience. I recently purchased my car at lease-end. Victoria Richardson was a joy to work with in setting up my appointment and during my actual vi experience. I recently purchased my car at lease-end. Victoria Richardson was a joy to work with in setting up my appointment and during my actual visit. John Koponen took care of my lease transfer and made sure that every question I asked was answered and that I understood all elements of my extended warranty. On top of that, he gave me some additional MB swag showing me how truly grateful he was for my continued business. He and Victoria together made me feel at home and very well cared for during the transaction. My finance guy, who prepared my paperwork (I think it was Ken Sammut) did a great job too--my paperwork was perfect and he explained each and every step. Overall, I highly recommend this dealership. They have a great staff and I truly enjoy doing business with them. More
Service B was completed. Information on recalls and status of parts discussed. Communication with services advisor was timley. Car was ready as promised! Information on recalls and status of parts discussed. Communication with services advisor was timley. Car was ready as promised! More
I took my car into Sac MBENZ and it sat 2 weeks! When I picked up my car it had a door ding, scraped front air dam, shoe marks on the driver’s door and the tan carpet and a broken MBENZ “STAR’’ on t When I picked up my car it had a door ding, scraped front air dam, shoe marks on the driver’s door and the tan carpet and a broken MBENZ “STAR’’ on the front grill!! I complained and they had me take it in for a redo on the interior as the door speaker cloth and the carpet is NOW 1/2 gray instead of tan! Looks like they use dirty water or dirty cleaning solution to clean my interior! I have left messages to Jeff M and to Chris Roth but no reply! I now WANT to Speak to the actual Owner of the Dealership- George Grinzewitsch Jr!!! Please either call him or forwarded this evaluation to him! He needs to know about his employee service!! Thanks More
I brought my be vehicle in for what was on my due bill for the major repairs not to be completed… very dissatisfied!!! Not to mention I have to drive out of my way in order to get the proper repairs comp for the major repairs not to be completed… very dissatisfied!!! Not to mention I have to drive out of my way in order to get the proper repairs complete More