Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Mercedes-Benz of Sacramento

Overview Reviews (2,814) Inventory (530)

Mercedes-Benz of Sacramento

Name: Mercedes-Benz of Sacramento
Address: 1810 Howe Ave, Sacramento, CA, 95825, US
Telephone: (916) 741-4218
Rating: 3.9

3.9

2,814 Reviews

1810 Howe Ave, Sacramento, California 95825

Directions Directions

Sales: (916) 741-4218

Service: (916) 741-4211

Parts: (916) 741-4212

Contact Dealership

Mercedes-Benz of Sacramento

Sacramento, CA

Overview

Reviews

Vehicles

3.9

2,814 Reviews

Call Dealership (916) 741-4218

1810 Howe Ave

Sacramento, CA

95825

Directions

3.9

2,814 Reviews

Write a Review

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Overview Reviews (2,814) Inventory (530)

Contact Mercedes-Benz of Sacramento

Sales: (916) 741-4218

Service: (916) 741-4211

Parts: (916) 741-4212

Call (916) 741-4218

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

buying experience customer service car service repair delivery make appointment warranty helpful

By Type

Showing 2,814 reviews

August 16, 2022

SERVICE VISIT

lack of communication responses from service representative. Also service not completed due to parts but no offer of loaner car. Three days later I was rudely advised I could pick up my car and representative. Also service not completed due to parts but no offer of loaner car. Three days later I was rudely advised I could pick up my car and bring it back another day when parts are in. More

by Jason

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Jason Harber

Report | Print

August 16, 2022

SERVICE VISIT

windshield broken during repairs, it took three weeks to repair. Unable to get updates had to drive to dealership to get updates repair. Unable to get updates had to drive to dealership to get updates More

by marteen_lewis

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Roger Williams

Report | Print

August 13, 2022

SERVICE VISIT

Great service in a timely and polite fashion! Service advisor (Jason) is the best! Took me without an appointment because check engine light was on! Service advisor (Jason) is the best! Took me without an appointment because check engine light was on! More

by ADAVIDL941

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jason Harber

Report | Print

Aug 15, 2022 -

Mercedes-Benz of Sacramento responded

We're lucky to have Jason and a great service team! Thank you for your business~

Aug 15, 2022 -

ADAVIDL941 responded

Jason really is the best service advisor I have ever been involved with!

August 12, 2022

SALES VISIT - NEW

Loren made the purchase easy and a pleasant experience. I'll recommend contacting Loren to anyone who asks. Thanks Loren! I'll recommend contacting Loren to anyone who asks. Thanks Loren! More

by rich63

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Loren Wilson

Report | Print

Aug 15, 2022 -

Mercedes-Benz of Sacramento responded

We're fortunate to have Loren as our Sprinter and Metris specialist. We appreciate your business and will be happy to help you again in the future~

August 10, 2022

SERVICE VISIT

Easy to make appointments. In and out fast. Guaranteed quality service. Very satisfied customer right here. In and out fast. Guaranteed quality service. Very satisfied customer right here. More

by lizvwest

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Greg Ranslow

Report | Print

Aug 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Greg earned a 5 star review!

August 10, 2022

SALES VISIT - NEW

i am satisfied with the service so far but not with the dealership my new car cost me 67k and it was in the shop for 3 weeks less than 1 month after buying it. not happy with your salesman tommy c who neve dealership my new car cost me 67k and it was in the shop for 3 weeks less than 1 month after buying it. not happy with your salesman tommy c who never responds when needed overall i must proceed cautiously with this car since i fear i bought a lemon. Roger Williams in service has been the most understanding and helpful. very disappointed with my car regret not buying it from MB in fresno. More

by chinavishere

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Lisa Brown, Michael Marquez, Julie Garcia, Roger Williams

Report | Print

Aug 11, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We are sorry to hear your experience has been anything less than completely satisfactory.

Aug 11, 2022 -

chinavishere responded

not sure if i need a lawyer yet but very concerned

August 10, 2022

SERVICE VISIT

This dealership is great, their customer service is excellent, and I have no complaints regarding their service. excellent, and I have no complaints regarding their service. More

by mchenault01

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Victoria , Roger Williams

Report | Print

Aug 11, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know our team earned a 5 star review!

August 10, 2022

SERVICE VISIT

My service representative, jason, is always very informative about the service and keeps me up to date if the repair is taking longer than anticipated. informative about the service and keeps me up to date if the repair is taking longer than anticipated. More

by KATE7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jason Harber, Carlos Young

Report | Print

Aug 12, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

August 10, 2022

SERVICE VISIT

I never mind bringing my car to Mercedes for Service. I’m always treated kindly and the service is great. I’m always treated kindly and the service is great. More

by tmhsparks

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jack Manikoth

Report | Print

Aug 11, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business!

August 08, 2022

SERVICE VISIT

Very clean and efficient place. Personnel is well organized and very courtious. They are on time and deliver as promised. Personnel is well organized and very courtious. They are on time and deliver as promised. More

by MRILEY10

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dave Lanzone

Report | Print

Aug 10, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business!

Mercedes-Benz of Sacramento

Showing 2,814 reviews

Map and Directions to Mercedes-Benz of Sacramento