Mercedes-Benz of Sacramento

The customer service Jason was very good very polite understanding and took the time to resolve all my problems and needs understanding and took the time to resolve all my problems and needs More

Poor call Customer Service. I was on the line for more than 37 minutes trying to find out if my vehicle was ready. I was on the line for more than 37 minutes trying to find out if my vehicle was ready. More

Very pleased with service. Jason was extremely courteous and responsive. He’s an A+. Highly recommend. Jason was extremely courteous and responsive. He’s an A+. Highly recommend. More

I've been coming to this dealership for 10 years. The staff are always friendly and looking to help. The staff are always friendly and looking to help. More

Victoria and the woman in Finance were great. The salesperson Dhillon was a different story. The experience was bizarre. ending in him insinuating that my husband or I stole money from his office The salesperson Dhillon was a different story. The experience was bizarre. ending in him insinuating that my husband or I stole money from his office. It was truly bizarre and made us both very uncomfortable and completely negated the happy feeling we had about buying our GLC. More

Very happy was treated well made to feel I was important and appreciated as a customer, the service rep. Was very helpful and friendly. and appreciated as a customer, the service rep. Was very helpful and friendly. More

Roger was awesome with the entire process for getting my vehicle service. He is the only reason I will consider continuing to do business with this dealership. I was told my vehicle would be ready for picku vehicle service. He is the only reason I will consider continuing to do business with this dealership. I was told my vehicle would be ready for pickup at 1pm. I arrived at 2:30 and had my service paid for at 2:35. I was told the vehicle was not ready and was waiting to be washed. I had my 2.5 year old son with me and we waited in the waiting area to be called. I’m a military man so I have a lot of patience, but after 2.5 hours of waiting without being called I asked what was taking so long. I was told my car had been ready for some time, but they were waiting on paperwork and went to look around for it. I asked if the paperwork they were looking for was the papers I had in my hand, that were given to me two and half hours ago. They said yes, and acted confused. The man I assume was a supervisor or manager acted like it was a huge issue but didn’t say a word to me, nobody apologized, nobody did anything other than finally hand me my keys. I walked out and left with my son to deal with 5pm downtown traffic. I had several appointments scheduled that day that I was not able to keep, and not even a sorry from anybody for it. Terrible. More

Service was good. Quick , u dont need to wait long. Customer service is great . Thank you Quick , u dont need to wait long. Customer service is great . Thank you More

I would have given it five but when I made my appointment nobody mentioned they were going to need the car for two days. It in Jeff working out OK but I had to scramble.. nobody mentioned they were going to need the car for two days. It in Jeff working out OK but I had to scramble.. More

So i called / put in an appointment in the begginging of the month was tossed from 3 different advisors within an amount of 2-3 weeks leaving me very unsure multiple double texts on my end , no loaners avai the month was tossed from 3 different advisors within an amount of 2-3 weeks leaving me very unsure multiple double texts on my end , no loaners available & failure too update me on atleast an estimated time for pick up or even getting into the dealership. i do understand people were possibly sick and or out etc but on my end could have been compensated for it atleast which i was last time when i was sent to the wrong address honestly my first experience was good but from then on i question if i want too return also was hearing advisors arent changed unless requested by the customer wondering why that was a thing as well More