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Mercedes-Benz of Sacramento
Sacramento, CA
2,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,814 reviews
January 07, 2020
Very efficiant! Had a great experience with the latest service of my E43. Even with all the construction going on I was able to drop of my car and go out with a loa Had a great experience with the latest service of my E43. Even with all the construction going on I was able to drop of my car and go out with a loaner car in no time. I am looking forward to the new facilities when they are completed. More
by john
Verified CustomerEmployees Worked With
Steve Tracy, Jason Harber
January 03, 2020
GLS 450 GREAT EXPERIENCE START TO FINISH!! STELLAR STAFF!! EASIEST PURCHASE,,AND MY NEW MERCEDES IS SUCH A PLEASURE TO DRIVE..OVER ALL THE BEST EXPERIENCE AT GREAT EXPERIENCE START TO FINISH!! STELLAR STAFF!! EASIEST PURCHASE,,AND MY NEW MERCEDES IS SUCH A PLEASURE TO DRIVE..OVER ALL THE BEST EXPERIENCE AT ANY DEALER..EVERYONE WAS SO EAGER TO ACCOMMODATE US. More
by kb0
Employees Worked With
Brett Kellner, Michael Marquez, Rudy Castillo
January 03, 2020
Worked hard My experience was comfortable and friendly. Hospitality was great. Kevin was concerned about my concerns. I got a lot of what I wanted from available My experience was comfortable and friendly. Hospitality was great. Kevin was concerned about my concerns. I got a lot of what I wanted from available inventory. More
by paelbeck
Employees Worked With
Kevin Franks
January 03, 2020
Jason always does a great job! Jason is great, would have been a Five. However, service sometimes does not do what needs to be done. For example, I still have a "service notificatio Jason is great, would have been a Five. However, service sometimes does not do what needs to be done. For example, I still have a "service notification level C" on my dash. If it needed service, then good, if not, then erase the notice. Details my friend. More
by lsnook
Employees Worked With
Jason Harber
January 02, 2020
Annual (mileage) Maintenance Great service, accomplished within agreed time limits, and excellent pick up/drop off services. Service Representative, Jason Harbor, was his usual h Great service, accomplished within agreed time limits, and excellent pick up/drop off services. Service Representative, Jason Harbor, was his usual helpful, friendly, courteous self. Plan to use this service center again. More
by HAFSPIKE
Employees Worked With
Jason Harber
January 01, 2020
Excellent customer service I have purchased/leased my Mercedes from Von Housen for 15+ years. I continue to stay with the Mercedes brand because of the excellent customer se I have purchased/leased my Mercedes from Von Housen for 15+ years. I continue to stay with the Mercedes brand because of the excellent customer service when purchasing and in the service department. Chris Roth is my contact and I worked with Tim Snider on this latest Lease. Tim was prompt concise and patient during the leasing process. I can’t say enough good things about Tim and hope to work with him again when I lease a new vehicle in three years. More
by judy20
Employees Worked With
Tim Snider
January 01, 2020
Good work We were happy with the treatment we got with Benz of sac. We were treated like people and not how we looked and what we wore. I will continue to buy f We were happy with the treatment we got with Benz of sac. We were treated like people and not how we looked and what we wore. I will continue to buy from them even though we have a Benz dealership less then 10 miles from my house. More
by danielrgonzales
Employees Worked With
Trey McKinney
January 01, 2020
So much for "The Best or Nothing" as nothing is what I got When you purchase or choose to own a Mercedes Benz, some things may be more important to you than others in your decision. One reason might be becaus When you purchase or choose to own a Mercedes Benz, some things may be more important to you than others in your decision. One reason might be because it is "Engineered like no other car in the world". However, I certainly didn't expect the "Nothing" from the Mercedes Benz Service Department. I also own a 2000 C230 which I bought used in 2002. This car has been expertly maintained by a local Mercedes Garage called Silver Star which specializes in only Mercedes. However, when I leased a brand new E300, I decided to have my service performed by the Dealership; after all, it is really still their car. Anyhow, from the insanity of them locking the keys in my 2018 E300 (How in the world is that even possible) to them not wanting to assist me in making an appointment ( I was informed by the Service Writer while sitting at his desk that I needed to call the 800 number to schedule all appointments, they do not make appointments while you are in their facility in person) to them not providing the service as requested ( I had brought the car back for a warranty re-application of Cila-Jet, which they then turned into just a detail and still the car was covered in spots and now the inside windows are filthy from the detailers leaving residue on the inside windows when wiping them down. I NEVER requested they detail my car. I requested an outside Cila-Jet re-application. I would be grateful for a detailing, but not a sloppy one. If you are going to do something... do it either the best that can be done or do not do it. Hmmmmm, that sounds like it should be a slogan). Anyhow, if you have a choice, I do not recommend Mercedes of Sacramento for your service. Oh, by the way, when they locked the keys in the car, they blamed it on a faulty proximity sensor. I asked that they troubleshoot that if that was indeed the problem as I had never had a problem with that entire system and in fact have never been able to lock the keys in my car. Funny thing is, now, my drivers window squeaks when rolling it up and down. I wonder if they had to "Break into" the car and now it has THAT issue. Who knows as they weren't truthful to me in any of my dealings. More
by Kevin Beavers
Employees Worked With
Patrick McGarrity
January 01, 2020
Best experience We had the best experience to buy the car very friendly and professional.Brett helped us all the way.Everything went so easy and what he promised he d We had the best experience to buy the car very friendly and professional.Brett helped us all the way.Everything went so easy and what he promised he delivered. More
by cherrytatla
Employees Worked With
Brett Kellner
December 31, 2019
Excellent experience John, EJ, and Brian treated us with the highest level of respect throughout the evening. They maintained kind demeanors, took the time to understand o John, EJ, and Brian treated us with the highest level of respect throughout the evening. They maintained kind demeanors, took the time to understand our needs, made sure we were comfortable, and never made us feel like we were wasting their time. We walked away very impressed with the dealership and will definitely return when we need to replace another vehicle. More
by pohundr
Employees Worked With
Eric Johnson, Brian Lonchar, John Koponen
