Mercedes-Benz of Sacramento

Mercedes Service is what will keep me a Mercedes owner I can't say enough about how well I've been treated at Mercedes-Benz of Sacramento. Mike Gallagher goes above and beyond expectation. He's always on I can't say enough about how well I've been treated at Mercedes-Benz of Sacramento. Mike Gallagher goes above and beyond expectation. He's always one step ahead on what my cars needs are and has everything arranged so that the service provided is convenient and an over all positive experience. As a single female, it's extremely important to have a place I can trust to take my car. This excellent service is what will keep me coming back to Mercedes-Benz. More

Navigation System not setup correctly Navigation System couldn’t see the SD card. This is an MB preowned certified car that should have been checked properly but obviously not everything w Navigation System couldn’t see the SD card. This is an MB preowned certified car that should have been checked properly but obviously not everything was checked. The Navigation System was reinstalled / fixed but it cost me 5 hours driving back and forth and 4 hours waiting in the service area. Everything was done professionally but I still believe that this experience could have been easily avoided if the car was properly checked during the certification process. So the disappointment is in the experience with the “certification process.” The sales and service that I experienced is what you’d expect from Mercedes-Benz ... excellent. More

For my most recent visit, they scheduled the service promptly and completed the service on time. They greeted me and were courteous at all times and respectful to meet my needs. My recent experience wi promptly and completed the service on time. They greeted me and were courteous at all times and respectful to meet my needs. My recent experience with sales was also excellent. More

Service was terrible I wasn't treated nicely as a customer I was given the wrong keys to the car car shut off several times the seller did not listen to me He also tell me that at my time of down p customer I was given the wrong keys to the car car shut off several times the seller did not listen to me He also tell me that at my time of down payment he would make a rangements to submit the 2nd portion of my payment of which he was not complicit nor did he comply I think the seller Brett just did not care or take time to listen to what I was seeking interest I was a repeat customer I'm not even happy with the vehicle that I have Poor customer service I'd have to give it a negative 0 More

It was a great experience getting my new GLS 450 from Von Housen. Thomas Lee was very helpful in explaining all the features of the vehicle Housen. Thomas Lee was very helpful in explaining all the features of the vehicle More

Clark Courtney helped me test drive the car options, review the differences between the car models and buy my Mercedes. He made the car buying process efficient, educational and fun review the differences between the car models and buy my Mercedes. He made the car buying process efficient, educational and fun More

Everything was awesome the customer service all people who works there they are very nice and helpful, they did our best to give you a better deal who works there they are very nice and helpful, they did our best to give you a better deal More

Outstanding Service Our service manager Efrain is AWESOME, AWESOME, AWESOME. I come to your dealership because of Efrain. He has been our service manager for many years. Our service manager Efrain is AWESOME, AWESOME, AWESOME. I come to your dealership because of Efrain. He has been our service manager for many years. I would not go to any other dealership all because of him. Also everything about your service department has been OUTSTANDING! More

Overpriced and sloppy work. The interior was very cleaned. At least my service rep was thoughtful enough to save me over $1,600 in a trunk repair he even thought was overpriced. cleaned. At least my service rep was thoughtful enough to save me over $1,600 in a trunk repair he even thought was overpriced. More

Very pleasant and efficient. Cecilia checked me in quickly and got a ride to work in a timely manner. Kept me up to date on the service as well.. quickly and got a ride to work in a timely manner. Kept me up to date on the service as well.. More