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Mercedes-Benz of Sacramento
Sacramento, CA
2,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 30, 2022
Everyone at the dealership was friendly and helpful. Fernando was excellent to deal with and very accommodating to my wishes to not go inside the dealership to complete the sale. He had a pleasant perso Fernando was excellent to deal with and very accommodating to my wishes to not go inside the dealership to complete the sale. He had a pleasant personality and I enjoyed my interactions with him - something not always the case when buying a car! Julie Garcia also was quite pleasant, efficient and professional. All in all I am very happy with my new car and found the whole process pain free. More
by steve riehl
Verified CustomerEmployees Worked With
Brett Kellner, Julie Garcia, Fernando Robles
September 30, 2022
Very bad experience with this dealership. It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told there were no work bay racks available for my GLC300 and that was reason my vehicle hadn't been assigned a service rep until third day. I was told by the service rep Carlos the tire needed to be ordered and the replacement would be covered by the dealership due to the inconvenience. Needless to say I was lied too. Very Disappointed. I asked Carlos how much is the cost before leaving for dealership to pickup my vehicle. I was told nothing no cost everything was taking care of. When I arrived I was charged $287 dollars. He made me think the dealership was going to take care if for the inconvenience. It shouldn't to almost 3 days to replace a tire period. More
by jotalley54
Employees Worked With
Carlos Young
September 29, 2022
We have bought several vehicles from Mercedes of Sacramento and John Liu continues to go above and beyond to help us by making sure we are taken care of and satisfied! Thank you John! Sacramento and John Liu continues to go above and beyond to help us by making sure we are taken care of and satisfied! Thank you John! More
by Henry & Stacy Ramirez
Employees Worked With
John Liu
September 29, 2022
I’m located in Michigan and I leased a vehicle from the Sacramento dealership and as of September 29, I still do not have paperwork to register it in my name. Very disappointing. Sacramento dealership and as of September 29, I still do not have paperwork to register it in my name. Very disappointing. More
by rsabo
Employees Worked With
Brett Kellner
September 29, 2022
Took 3 weeks to diagnose and repair a broken ac. Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, t Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, this was a complex job due to the hybrid system, so it should be expected to take a bit longer than expected. Was also impossible to get in touch with the service department to get updates or ask questions. More
by nathanielcomar
Employees Worked With
Jeff McDougall, Roger Williams
September 27, 2022
I had a great experience overall. The staff (especially Fernando and Alex) were very professional, knowledgeable, accomodating, and enthusiastic. They were great at communicating and The staff (especially Fernando and Alex) were very professional, knowledgeable, accomodating, and enthusiastic. They were great at communicating and worked hard to find me exactely what I was looking for. More
by H.A.
Employees Worked With
Alex Aldarwish , Fernando Robles
September 17, 2022
Von housen has served the Sacramento and surrounding areas for decades. They have a wide selection of available cars, provide excellent car maintenance service and employ a top notch group of employee areas for decades. They have a wide selection of available cars, provide excellent car maintenance service and employ a top notch group of employees. More
by gloriaalvarado742
Employees Worked With
Som
