Mercedes-Benz of Romeoville

We were working with a salesman on a vehicle and we were ready to fly in from out of state to purchase the SUV BUT we were told it couldn’t be sold until it was serviced. They said they couldn’t even take a ready to fly in from out of state to purchase the SUV BUT we were told it couldn’t be sold until it was serviced. They said they couldn’t even take a deposit from us until it was through service. We have been waiting a week to come out pick it up and today we get a call that someone paid cash and bought the car…Apparently if you’re not paying cash, you don’t matter and if someone comes in with cash, they are more important. Forget about morals and doing right by the customer.. all they care about is money. Greed is an ugly thing. Little did they know..we were also paying cash. Now they will not be getting our business at all because they lack morals and respect. Terrible way to run a business. More

Very friendly and helpful. Ardit and Alex were both a pleasure to work with. We would definitely recommend this dealership. Ardit and Alex were both a pleasure to work with. We would definitely recommend this dealership. More

Had a great sales experience at MB Romeoville. Worked with salesmen Al and manager Alex. Both were knowledgeable about the product and provided a no pressure experience. They provided a fair pr Worked with salesmen Al and manager Alex. Both were knowledgeable about the product and provided a no pressure experience. They provided a fair price for the car the first time and offered me a fair price for my trade as well. No games, no gimmicks. Highly recommend! More

On May 1, I purchased a brand-new Mercedes-Benz GLE 450. The vehicle had only 14 miles on it, yet the A/C was not working properly from the beginning. Since then, I've spent months trying to get the issu The vehicle had only 14 miles on it, yet the A/C was not working properly from the beginning. Since then, I've spent months trying to get the issue resolved. I have kept detailed records of my emails and communications throughout the process. Unfortunately, my experience with management and follow-up has been very disappointing. Despite repeated attempts to communicate, I did not receive the level of customer service I expected after purchasing a new luxury vehicle. Based on my personal experience, I cannot recommend this dealership. I hope Mercedes-Benz Corporate reviews my case and looks into the customer service concerns so future customers receive the support they deserve. If you're shopping for a vehicle, I encourage you to do your research, ask plenty of questions, and carefully consider both the dealership's service reputation and the buying experience—not just the vehicle itself. 0 for Al and 0 for Stephen. More

Excellent experience at Mercedez Benz Romeoville. Ardit and Alex were great, topnotch professionals and very friendly people. The entire experience was great! Thank you both, love the SUV. Ardit and Alex were great, topnotch professionals and very friendly people. The entire experience was great! Thank you both, love the SUV. More

They made my purchase quick and easy. Everybody was friendly and easy to talk to. Everybody was friendly and easy to talk to. More

Thank you so much, Ardit, for your outstanding service as a dealer. You made the entire car-buying experience easy, enjoyable, and truly stress-free. I really appreciate your help! a dealer. You made the entire car-buying experience easy, enjoyable, and truly stress-free. I really appreciate your help! More

Excellent service department. Incredible new dealership. Will be coming back for service for any work my Mercedes needs. Incredible new dealership. Will be coming back for service for any work my Mercedes needs. More

Al was excellent to deal with. Very responsive and pleasant. Took care of every detail and need including fresh Italian coffee before signing documents. Alex was also great fina Very responsive and pleasant. Took care of every detail and need including fresh Italian coffee before signing documents. Alex was also great finalizing paperwork. Would definite recommend Fields! More

Everyone at the Romeoville Mercedes Benz dealership were great!!! Al was a very knowledgeable sales person. He is explained all my questions. Chris in the Service Dept. helped me solve a problem I had with great!!! Al was a very knowledgeable sales person. He is explained all my questions. Chris in the Service Dept. helped me solve a problem I had with my usage of the many options my GLE 53 has. All the staff at the dealership were friendly and courteous!! More