Mercedes-Benz of Rockville Centre - Service Center

Engine Light Went in for an engine light notice, the dealership is always so accommodating. My service rep Anthony Angelo was the best he got me in quickly, took Went in for an engine light notice, the dealership is always so accommodating. My service rep Anthony Angelo was the best he got me in quickly, took care of the problem quickly and got my car back to assist as possible (which was an issue because we needed ASAP). Only high regards for Anthony Angelo and the entire service team. Very Happy! More

Car service She is truly amazing and knows her job well! Very nice accommodating accurate explanation with Anything regarding my vehicle . She goes over and beyon She is truly amazing and knows her job well! Very nice accommodating accurate explanation with Anything regarding my vehicle . She goes over and beyond to help you! Love her! More

HANDS DOWN.....THE BEST PLACE TO SERVICE YOUR MERCEDES!! Had my 2009 ML350 serviced for a list of items and had the please of dealing with Anthony and Samantha. They were both awesome to deal with. They li Had my 2009 ML350 serviced for a list of items and had the please of dealing with Anthony and Samantha. They were both awesome to deal with. They listened to my issues and made sure they were fixed before I received my vehicle back. The communication is amazing. They keep you posted from the minute you drop off your vehicle until it's time to pick it up. I really liked the idea that i didn't have to rush to pick up the car b/c of the overnight pickup service they have (where they have your key stored in a safe that gets dropped after entering your code....super cool). On both of the occasions the service manager Vinny Ruggieri made sure everything was perfect before receiving my vehicle back. Vinny will bend over backward for customer satisfaction. I live in Brooklyn and travel to MBRVC because they have the best service. Other dealers will try to rob you blind, but they actually care about doing the right thing! A+++ More

NUNMBER 1 MERCEDES SERVICE CENTER! Had my 2010 E class serviced for an intermittent idling issue. Anthony Angelo had the shop foreman sit in the car with me to diagnose the issue prope Had my 2010 E class serviced for an intermittent idling issue. Anthony Angelo had the shop foreman sit in the car with me to diagnose the issue properly. So, my vehicle needed new spark plugs and an emission service, this fixed it!!! While my car was at the shop they inspected the tires (which were 2 months old) and one of them had a nail on the sidewall. They could’ve sold me a tire but they did the right thing and let me ship the tire to MBRVC from TireRack, since the tires were still insured. Vinny Ruggieri also made sure everything was fixed on my vehicle before I got it back. Again…..the best place to service your Mercedes is at MBRVC. They’re the best!!! More

Excellent brand representation Tim the mobile service technician from RVC answered my distress call after a blowout I experienced on Friday night. He was at my location in less than Tim the mobile service technician from RVC answered my distress call after a blowout I experienced on Friday night. He was at my location in less than 15 minutes and had my tire changed in even less time. Tim is a great example of what service should be in a luxury market. I do not normally post reviews however the service that was provided in my option was so outstanding that I was compelled to write one. I raise my glass to MB of RVC and their mobile service technician Tim as they are truly OUTSTANDING and derserve to be recognized!! Dilly, Dilly! More

good service They are good service and very good sell Department I'm very satisfied with the rockville service team I highly recommend to my friends and family They are good service and very good sell Department I'm very satisfied with the rockville service team I highly recommend to my friends and family More

Sevice Center of Mercedes Benz of RVC Anthony Angelo at the service center of Mercedes Benz is the most helpful land knowledgeable and reliable service representative. He always takes car Anthony Angelo at the service center of Mercedes Benz is the most helpful land knowledgeable and reliable service representative. He always takes care of my new and beautiful car's needs with kindness and in a gentlemanly and professional manner. Antoinette and Vinnie also must be given credit for their ease and efficiency in running the show. Thank you for hiring such exceptional workers that make my service and repairs successful and peaceful . Sincerely Susan Cande More

Exceptional service and help I on a 2012 CLS 550 that i purchased brand new in 2012. I continued to use the RVC service department for all service intervals and many tire replacem I on a 2012 CLS 550 that i purchased brand new in 2012. I continued to use the RVC service department for all service intervals and many tire replacements due to NY Winter pot holes. Each time i was met with a supportive smile and excellent service. Recently I had a check engine light come on and decided to have it looked at when I brought my vehicle in for a scheduled Oil Change Service. However, the xx ENGINE Light revealed a serious malfunction that if not given immediate attention could of resulted in complete engine failure. I was alarmed at what I considered to be a significant unexpected financial loss as I still owed money on the loan and the high cost of repair. I returned to the service center in person and requested a more detailed explanation of what the malfunction was. My service rep Samantha Patti immediately had the service tech who had discovered the problem put my car back up on the lift whereupon he quickly disassembled enough of the engine components to give me a first hand visual exam of the damaged parts and explained to me in detail how if not repaired it would only get worse. I was to say the least not a happy camper at that point. However, Samantha and the service department Manager Vinny Ruggieri worked with me in finding a way to make the repairs with minimal cost to me as I was out of warrantee. I must commend Vinny and Samatha for going above and beyond my expectations to complete my repairs to my full satisfaction. I am extremely grateful to them for their assistance and their coordinated efforts with Corporate Department rep Eric at MBUSA for making all the necessary repairs and standing by their product! I will definitely purchase another Mercedes Benz again and continue to use the RVC service department in the future . More

Definition of excellent customer service Samantha is the definition of excellent customer service. She treats customers with a friendly attitude and resolves problems as efficiently as possib Samantha is the definition of excellent customer service. She treats customers with a friendly attitude and resolves problems as efficiently as possible. I have never seen an advisor have so much pride in their job. If you get her as your advisor, rest assured you are in good hands. From: Clarence More

If you need service ... They are there!! The Service Department run by Vinny Ruggieri is the BEST, in fact the Service Dept. has just received the Mercedes Benz Best of the Best recognition a The Service Department run by Vinny Ruggieri is the BEST, in fact the Service Dept. has just received the Mercedes Benz Best of the Best recognition award for their excellent performance. The lounge facilities are the best I have ever seen in a car dealership! And my Service Advisor Samantha Patti is really outstanding!! I didn't need to use the Parts Department, but manager Toy Buff was also singled out for an M-B Best of the Best Award. This is my first Mercedes Benz (Infiniti, BMW, Porsche previously) and I am so glad I bought from the Rockville Centre Mercedes folks. More