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Mercedes-Benz of Rockville Centre - Service Center
Rockville Centre, NY
121 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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121 Reviews of Mercedes-Benz of Rockville Centre - Service Center
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August 24, 2018
ZERO CUSTOMER SATISFACTION! I have been a loyal customer of Mercedes Benz of RVC(purchasing 4 cars from them since 2009).Currently I have a C300 and S550coupe. After 9 months my I have been a loyal customer of Mercedes Benz of RVC(purchasing 4 cars from them since 2009).Currently I have a C300 and S550coupe. After 9 months my lane assist features in my S550 stopped working. I brought in the car 2x times to have it fixed. The 3rd time I had it fixed for the same issue, I was asked if it was in an accident, WHICH IT WAS NOT, but they already knew this since they ran a CARFAX behind my back. At this point the car is still malfunctioning and needs to be"fixed" again a 4th time. I contacted their corporate office and was told there is nothing they could do but keep fixing it. They only care about selling you a car, not any sort of customer satisfaction. If you are having an issue, make sure to give them a bad review, that is all they care about. At this moment, I have a $140,000 car that is not being driven due to MERCEDES BENZ of ROCKVILLE CENTER inability help a loyal customer. They like to text you instead of speaking to you live on the phone, what a joke,stay away. Lastly, check out my Facebook post on Long Island Authentic Business Reviews, to see similar stories of unhappy clients More
by frustrated
Employees Worked With
MBRVC Management
August 19, 2018
Poor Quality, False Advertising "BEST", Expensive Been going here for a couple of years. Ive had good experiences and bad ones. I would rate this dealership as average, with undertones of excellence s Been going here for a couple of years. Ive had good experiences and bad ones. I would rate this dealership as average, with undertones of excellence shrouded by a few bad apples. The cars are poorly built and poorly supported despite purchasing every warranty. More
by factoryfast
Employees Worked With
July 27, 2018
Service Samantha Patti makes my experience at mb service a pleasure. She is a true professional and cares about the customer. It’s been 13 years and She never Samantha Patti makes my experience at mb service a pleasure. She is a true professional and cares about the customer. It’s been 13 years and She never disapoints. More
by Tioga100
Employees Worked With
Samantha Patti
June 28, 2018
Terrible experience at the Service Facility/ BEWARE! I brought my Sprinter to MB of Rockville Center on February 12 for the rooftop A/C unit repairs. According to the estimate the repairs shoul BEWARE! I brought my Sprinter to MB of Rockville Center on February 12 for the rooftop A/C unit repairs. According to the estimate the repairs should take 3 days. In reality it took 57 — FIFTY SEVEN DAYS! I was leaving messages, sending e-mails. The service manager Jonathan did not return phone calls and replied to my e-mails a week later. Finally I got my van back – DIRTY inside and outside! Plastic vent of the A/C was put back USING CRAZY GLUE! Three out of five cabin lights don’t work! Some loose parts rumble in the roof, a screwdriver left under the hood! A day later I realize: one part (at least) in my van (unrelated to the area of repairs) was replaced with an old part of a different color!!! And now I am leaving messages again on the the voicemailboxes of Vinni Ruggieri and Antoinette. DO NOT TRUST THEM! More
by Anatoly
May 09, 2018
Came in for a service and was immediately given assistance The reason for my service visit was my car was shaking on bumps and uneven surfaces. Also my airbag was recalled by manufacturer, and my engine mounts The reason for my service visit was my car was shaking on bumps and uneven surfaces. Also my airbag was recalled by manufacturer, and my engine mounts needed replacing. With all these things they still got me in and out very efficiently and i feel comfortable knowing when i pick my car up it will be in great condition. The attention to detail is superb. More
by Jushigh1
Employees Worked With
Jen Romano
May 04, 2018
exellence truly genuineing experience of hospitality.time and time again. attention to detail is their expertise with no complaint being too small.old fashion truly genuineing experience of hospitality.time and time again. attention to detail is their expertise with no complaint being too small.old fashion service with modern technology and facility More
by rgordon71
Employees Worked With
george and antoinette gordon, MBRVC Management
May 02, 2018
quick action Was promptly taken of even though no appointment was made, I accidentally ran my tire over a defective pavement with iron molding that has gone bad. Was promptly taken of even though no appointment was made, I accidentally ran my tire over a defective pavement with iron molding that has gone bad. My tire was badly damaged More
by Charlyoges
Employees Worked With
May 01, 2018
Customer service is clearly a priority in the service department and that is much appreciated. Everyone involved in my appointment made the experience extremely pleas is clearly a priority in the service department and that is much appreciated. Everyone involved in my appointment made the experience extremely pleasant, efficient and easy. More
by W
Employees Worked With
May 01, 2018
Assorted service needed Always prompt and courteous service , the best !! Jennifer R and the service guys always take care of every aspect of my experience, from arrival to d Always prompt and courteous service , the best !! Jennifer R and the service guys always take care of every aspect of my experience, from arrival to departure More
by CC
Employees Worked With
Jennifer Romano
May 01, 2018
Fantastic dealership and service center experience! Fantastic first year service visit yesterday! From the moment I purchased my car from Bob Lantz I have had nothing but an extremely enjoyable experien Fantastic first year service visit yesterday! From the moment I purchased my car from Bob Lantz I have had nothing but an extremely enjoyable experience! Everyone was so helpful. They didn’t want me to wait to get shuttled to work so the service manager Vinny took it upon himself to bring me himself. I also received a complementary shuttle from work back to the service center. Mercedes added my yearly inspection into my service visit with no problem. George at the service ensured everything was done with ease. Everything was done was ease and convenience! Thank you!!! More
by Alexandria
