Mercedes-Benz of Rockville Centre - Service Center

Sales lady is one of the best in your dealership .excellent I have purchased 2017 Gle 4 matic which I have a good deal and I also purchase 2016 gla 250 .excellent I have purchased 2017 Gle 4 matic which I have a good deal and I also purchase 2016 gla 250 More

The worst experience I’ve ever had. Needed an oil change and inspection a few months ago that lasted 6 hours. Last week, I paid for my 4th tire and the tire specialist even told me they put run flats on new and inspection a few months ago that lasted 6 hours. Last week, I paid for my 4th tire and the tire specialist even told me they put run flats on new cars to save money on jacks and spares even though they don’t last as long (at least the ones they provide). This past week, my battery has been giving me issues (on a lease that’s not even a year and a half old) and I kept being told that Ruth was going to give me and my dad a call back. That they were too busy to see me and it wasn’t deemed important enough to come in. That was until my car stopped on a main road this morning because of a faulty alternator. No loaners are available to top it off and I’m now stuck asking friends and family for rides to work and school. Will never lease from here again. More

Worst Dealership I’ve dealt with, MB disappoints I would not do business with these guys anymore. Some People are nice and facility is nice and modern. Nicole the delivery rep when I picked up the ca I would not do business with these guys anymore. Some People are nice and facility is nice and modern. Nicole the delivery rep when I picked up the car was very nice and Jen in the service was ok.. Sale was fast, which I liked but I didn’t get the personal vibe I’ve experienced with other dealers I’ve bought from and developed a relationship with. The salesperson, Bentley, who sold me the car never even bothered to meet with me, they were just concerned about selling the car I’m not sure if the reason is because I live far from this dealership, But I did make it clear I have a clinic 8 miles from them which I go to 2x per week. I will be buying an S-class for my wife in a few years but I’m sure I won’t be buying here again. They don’t care for their customers much. All the other dealers I’ve bought my other cars from has far superior service compared to here. Even Ram and Toyota gives you free stuff and are more hospitable in general during the buying process. They sold me a CPO 2017 E43 AMG on Aug 22, when I took delivery the hood and bumper had a lot of paint chipped off and they promised me that they would take care of it but I need to bring it back. I brought it back last week together with some other complaints, The seatbelt cover and fuse box cover on the back were broken, the brakes make noise and the speakers have problems. Jen, the service rep kept in touch and told me this AM (Sept 11) that they fixed everything except the brakes which they said was fine. I cancelled some patients so I can get the car. When I got there the hood chips were painted but was worse than the chips, holes were visible, at least 3 that I counted, and the driver side pillar had primer spray paint. What a lousy job. Jen called the service manager, Vinny. He acknowledged that they shouldn’t have cleared that and that it wasn’t done. He had the audacity to tell me to just take it back to the body shop myself and wait for it to be done. Worst service manager I’ve ever dealt with. He was more concerned about losing a loaner for a few days than fixing my car. He appeared to be annoyed that I refused and even told the guy he was on the phone with. How can they be in the service business if they treat customers this way? They should have checked it before they told me it was done. If my car isn’t fixed, I am going directly to MB USA and BBB to complain. Hopefully I won’t need a lawyer to sue these guys if they don’t make this car right. Expensive cars like MB should have better customer service. Decent service from nice people goes a long way. More

Professional,Excellent,Great Deal Great deal for 2018 Mercedes-Benz Metris, and also this my second 2018 metris at this dealership, professional sale for metris, and Excellent service Great deal for 2018 Mercedes-Benz Metris, and also this my second 2018 metris at this dealership, professional sale for metris, and Excellent service for each time visit at dealership More

Zero stars. Call center is in Florida and disconnects you. This was with an appointment. They were not able to provide a loaner. Waited all day for a simple A service and a tire replacement with alignment. This was with an appointment. They were not able to provide a loaner. Waited all day for a simple A service and a tire replacement with alignment. Anthony Never called, when I finally called at 430 I was told yeah probably tomorrow. He treated me with no courtesy and I asked the car be put back together and brought it to Rallye where they assured me a 1 day repair. He abruptly said ok great and hung up the phone. I ASKED FOR A MANAGER AND WAS TRANSFERRED TO FLORIDA WHERE THAT PERSON COULD GET NO ANSWER AS WELL AND THEN I WAS DISCONNECTED. NO REPAIR NO SERVICE NO RESPECT. More

Recommend sales dept,DONT recommended SERVICE DEPT Service dept of RVC leaves much ro be desired..unfortunately,my lease doesnt end for almost two yrs so im forced to deal with them.Not at all accomoda Service dept of RVC leaves much ro be desired..unfortunately,my lease doesnt end for almost two yrs so im forced to deal with them.Not at all accomodating to their clients More

Professional, yet personable! Anthony Angelo is top-notch! He ensures that your car is well taken care of and that you as the customer are as well. He makes the service portion of Anthony Angelo is top-notch! He ensures that your car is well taken care of and that you as the customer are as well. He makes the service portion of Mercedes maintenance a breeze! More

LEMON/LEMON/LEMON! 4 times my S550coupe has malfunctioned .After the 3rd time, they blamed me for getting into an accident.NOT FOR THEIR INABILITY TO FIX THE PROBLEM. B 4 times my S550coupe has malfunctioned .After the 3rd time, they blamed me for getting into an accident.NOT FOR THEIR INABILITY TO FIX THE PROBLEM. But each time I get it back,while it's still not working, they wash the car,I guess that is $3075 per month for my lease More