Mercedes-Benz of Rockville Centre - Service Center

the best service experience! As a first time MB owner, I have had an amazing experience dealing with the service department. As soon as I pull my car up, someone is there to take As a first time MB owner, I have had an amazing experience dealing with the service department. As soon as I pull my car up, someone is there to take care of me immediately. I am always treated like the best. Anthony Angelo is so professional and always tries to get me in and out as quickly and efficiently as possible. I highly recommend using the service center in RVC! They are amazing! More

Best service experience ever Always treated like the best as far as personal attention and quality plus dealing with Sam works for me ,have a few mb at this time Always treated like the best as far as personal attention and quality plus dealing with Sam works for me ,have a few mb at this time More

A+ experience As an owner of multiple Mercedes vehicles past and present, I can honestly say that this dealership goes out of the way for customer service excellen As an owner of multiple Mercedes vehicles past and present, I can honestly say that this dealership goes out of the way for customer service excellence. Every time I have an appointment, I feel like I have been greeted and treated like a VIP. More

The best dealership for service in NY area I a long time MB owner and thru the years own many MB cars. I have used several MB dealerships for service and can say that MB of Rockville Center is I a long time MB owner and thru the years own many MB cars. I have used several MB dealerships for service and can say that MB of Rockville Center is the best out of all of them. From service advisers to technicians - all guys are very polite and knowledgeable and do just excellent job. I live in Brooklyn and even though it’s not the nearest dealership for me – I agree to drive there and spend some extra time just to make sure the job will be done correctly and on time. Good job guys. Thank you for your service and dedication. More

Customer service I had a problem at the service center. George Glier was my sales associate when I purchased my car. I went to the showroom to tell him what happen, h I had a problem at the service center. George Glier was my sales associate when I purchased my car. I went to the showroom to tell him what happen, he was great. i was able to speak with the service manager who happen to be there for a meeting. The service manager Vinney was very attentive in listening to my experience while I was at the services location and he took care of everything for me. More

A Terrifying Experience I had purchased a used mercedes vehicle with 90K mileage without any issue whatsoever except that the engine was idling very low noise without any eng I had purchased a used mercedes vehicle with 90K mileage without any issue whatsoever except that the engine was idling very low noise without any engine check sign light on. Out of the brand-name respect; instead of going to my regular garage, I made a big blunder of going to this dealer. The service advisor stunned me by calling back the next day that the engine needs to be replaced at a cost of $7,000.00 which I didn’t want to do without a second review. When I went to pick up my car back from the dealership; the car had the engine check sign light on, the engine was leaking and making very loud grinding noise and the car couldn’t accelerate beyond 10-20 miles speed. On the highway, I was not only stopped but was also tailed with flashing lights by a state trooper to my garage as a precautionary measure. It appeared to be a big embarrassing highway scene exactly like that of O. J. Simpson. I had hardly used the car smoothly for couple of weeks before going to this dealership but since then the car vegetably doesn’t start or move at all. Even my experienced mechanic couldn’t figure out what the xxxx MBRVC mechanics did to the engine. When I called the MBRVC, they hiked up the cost of the new engine to almost 10K including all their usual bells and whistles to favor with genial 10% discount. I also got couple of stereo-typed business follow up calls from their service department including the manager to know of my decision mainly to get my business but without any sincere intention of resolving their genuine diagnosis goof-up of no mistake on my part. I would not recommend this facility at all to anyone as I am afraid that either their mechanics are not experienced enough or they are simply there to mug the so called rich Mercedes owners by hook or by crook, not actually knowing that some of them are also innocent middle class hard working people like me. Thanks MBRVC for turning my first mercedes experience into a big nightmare of lifetime. More

Carol is Wonderful! Best Service! My experience was Excellent. Carol is a truly a pleasure to speak with and is very informative. Carol and her team were fantastic to work with. I don' My experience was Excellent. Carol is a truly a pleasure to speak with and is very informative. Carol and her team were fantastic to work with. I don't normally have favorites but I'm on my 5th car with this dealership and Carol and Wil have always been my go to people. They are very informative and knowledgeable they answers emails and any phone calls I may have. Shockingly my daughters & wife actually enjoy bringing the car to get serviced! They love Carol and cannot say enough of how great her customer service skills are. Her team went above and beyond. I will spread the word without a doubt. More

Service Excellence Award I have owned many MB vehicles and no matter old or new, this dealership cars for each one the same. High priority, friendly customer service, concern I have owned many MB vehicles and no matter old or new, this dealership cars for each one the same. High priority, friendly customer service, concerned and hard working service advisors, top of the line AMG certified mechanic, Renzo and managers and higher ups value their customers opinion. Car washed, manicure provided, hot cup of coffee with a freshly baked cookie; a wonderful way to start your morning. I was able to catch up on my business emails thanks to the wifi and also private computer stations upstairs. I was productive by mutlitasking while waiting. I recommend my friends and family. More

Great Customer svc This week, I was provided with excellent service at your MBRC, and I truly appreciate it. As a single Dad, I can tell you that the prospect of having This week, I was provided with excellent service at your MBRC, and I truly appreciate it. As a single Dad, I can tell you that the prospect of having to spend hundreds of dollars, according to estimates I'd received elsewhere, was a dim one. Thankfully, I decided to opt for one more professional opinion before having my car repaired. Your Diagnosis discovered some problem was due to a oil leaks, Recalls ect and were able to replace under my third part warranty. Needless to say, I breathed a sigh of relief! I am highly pleased with the professional manner in which your mechanics serviced my automobile. You have definitely gained a new customer. BOO to Mercedes of Manhattan. I will will refer all of her friends and Family to Mercedes of Rockville Cntr More

Maurice Benitez Just wanted to let Mercedes Dealership know what an excellent experience I had in working with Maurice after leasing my second Mercedes GLK 350 from h Just wanted to let Mercedes Dealership know what an excellent experience I had in working with Maurice after leasing my second Mercedes GLK 350 from him. Working with Maurice has been a true pleasure. He was incredibly professional. But, I was most impressed how personable and caring Maurice was during the whole process of my leasing. I never felt pressured to make a decision before I was ready. Maurice gave me the information I needed to make the best decision for myself. I was truly delighted to work with Maurice once again. More