Mercedes-Benz of Rockville Centre

Bad experience buying a car here Hello, This is a late post, I wanted to get this in there earlier. I ended up buying an E 43 AMG from Rockville Center in May 2018. I called in and d Hello, This is a late post, I wanted to get this in there earlier. I ended up buying an E 43 AMG from Rockville Center in May 2018. I called in and dropped a message over the weekend to inquire about the car. I was contacted by Shohel Bhuiyan, he is one of the newer sales consultant at this facility (a fact we got to know afterwards). I inquired about the car, expressed my interest and informed Shohel that I will be coming the next day to take a look at the car and hopefully buy it. I mentioned to Shohel that I will be driving more than 4 hours from PA to their location to specifically look at this car with this package. I wanted an E 43 AMG with P3 package. After driving for 4 hours when I showed up at the showroom, Shohel informed me that the car is not at the location but rather at their other service location. I clearly informed him that I would like a test drive of the cehicel before the purchase, still we had to wait 2 hours at the service station where the car had to be taken out of the display (inside) at the service center. We finally took a test drive of the vehicle that we wanted, once were back at the dealership I encountered my second surprise. Shohel informed me that they only accept certified checks. While talking to Shohel for past few days, I made it clear to him that this is a cash buy and he never once mentioned that he will need a certified check. The entire episode resulted in us spending 8 hours at the dealership where as we wanted to get out of there quickly to avoid the storm predicted for that night. It was a very stressful situation trying to figure out the closest branch of the banks that we deal with - nearest branch was in manhattan - 1 hour away. If not for Shohel's fault - we could have carried a certified check and saved ourselves 3-4 hours. We got the car that we wanted but because of small mistakes of Shohel and his Manger (Jonathan Strahl) who did not even acknowledge these mistakes once - it could have been a better experience. More

Great Deal I needed to turn in my current lease and needed a new car. George Glier got me into a 2018 model at a great price. I highly recommend this dealership, I needed to turn in my current lease and needed a new car. George Glier got me into a 2018 model at a great price. I highly recommend this dealership, and ask for George Glier. More

George Glier is the best! I highly recommend George Glier! This is the 3rd Mercedes I have leased with him and would not go to another person or dealership. Working with him i I highly recommend George Glier! This is the 3rd Mercedes I have leased with him and would not go to another person or dealership. Working with him is great. He is highly experienced- Mercedes Master Certified, a true professional, and always focused on helping with best pricing and model to fit my needs. Ask for George you will be happy you did!!!! More

Go see George Glier What a great overall experience at RVC Mercedes Benz. A huge part of that was the professionalism and expertise George Glier provided. This was the 4t What a great overall experience at RVC Mercedes Benz. A huge part of that was the professionalism and expertise George Glier provided. This was the 4th Car I got from George and I wouldn’t go to angry other dealer or dealership. More

Came in for a service and was immediately given assistance The reason for my service visit was my car was shaking on bumps and uneven surfaces. Also my airbag was recalled by manufacturer, and my engine mounts The reason for my service visit was my car was shaking on bumps and uneven surfaces. Also my airbag was recalled by manufacturer, and my engine mounts needed replacing. With all these things they still got me in and out very efficiently and i feel comfortable knowing when i pick my car up it will be in great condition. The attention to detail is superb. More

Excellent customer service experience ! George Glier was wonderful to work with, he worked very hard to get us in to the perfect car. If you want a great experience when getting into a Merc George Glier was wonderful to work with, he worked very hard to get us in to the perfect car. If you want a great experience when getting into a Mercedes you have to use George ! TJ was in charge of our delivery and going over the car with us, he was the best! John handled the financial end and was a pleasure to work with. More

exellence truly genuineing experience of hospitality.time and time again. attention to detail is their expertise with no complaint being too small.old fashion truly genuineing experience of hospitality.time and time again. attention to detail is their expertise with no complaint being too small.old fashion service with modern technology and facility More

Good experience Monika and the Concierge were helpful and had everything ready for us. We didn’t have to wait that long. Nice experience and service.. They provided Monika and the Concierge were helpful and had everything ready for us. We didn’t have to wait that long. Nice experience and service.. They provided us all the information We needed More

quick action Was promptly taken of even though no appointment was made, I accidentally ran my tire over a defective pavement with iron molding that has gone bad. Was promptly taken of even though no appointment was made, I accidentally ran my tire over a defective pavement with iron molding that has gone bad. My tire was badly damaged More

Fantastic!!! This is my 3rd lease from Mercedes Benz of RVC. As in the past, the whole experience was top notch. Everyone is friendly and accommodating from the r This is my 3rd lease from Mercedes Benz of RVC. As in the past, the whole experience was top notch. Everyone is friendly and accommodating from the receptionist to my favorite salesman, George Glier. I also met the General Manager who was just a sweetie! Andrew walked me through the interior of the car and programmed my phone for me. He too was as sweet as sweet could be! I can't say enough about the professionalism and knowledgeable employees at RVC, I have other Mercedes dealerships much closer to my home but I will keep returning to RVC where I feel very much at home and welcomed ! More