Mercedes-Benz of Rockville Centre

Zero stars. Call center is in Florida and disconnects you. This was with an appointment. They were not able to provide a loaner. Waited all day for a simple A service and a tire replacement with alignment. This was with an appointment. They were not able to provide a loaner. Waited all day for a simple A service and a tire replacement with alignment. Anthony Never called, when I finally called at 430 I was told yeah probably tomorrow. He treated me with no courtesy and I asked the car be put back together and brought it to Rallye where they assured me a 1 day repair. He abruptly said ok great and hung up the phone. I ASKED FOR A MANAGER AND WAS TRANSFERRED TO FLORIDA WHERE THAT PERSON COULD GET NO ANSWER AS WELL AND THEN I WAS DISCONNECTED. NO REPAIR NO SERVICE NO RESPECT. More

Excellent customers service What an amazing experience I had with Jerone! First I would like to say that he demonstrated excellent customers service by providing me with all th What an amazing experience I had with Jerone! First I would like to say that he demonstrated excellent customers service by providing me with all the knowledge of the vehicle that I purchased for the dealer, great personality and extremely professional! I will recommend my mother, husband and best friends to him anytime! He will go above and beyond to make sure you get what you need! Thank you so much Jerone!!! More

Mercedes Benz Rockville Centre Words can not say what a wonderful experience I had dealing with Debbie. From the time she greeted me...warm, friendly and attentive, to the test driv Words can not say what a wonderful experience I had dealing with Debbie. From the time she greeted me...warm, friendly and attentive, to the test drive of my new vehicle...beautiful, luxurious, and informative, to the sale of my new vehicle...caring, pleasurable and considerate. She made my experience a joy. Thank you Debbie! More

Don't bother ordering a car you won’t get it. Tbe last two cars ordered arrived two and five mobths after promised deliver. The corrent car i ordered was in March and I should expect production Tbe last two cars ordered arrived two and five mobths after promised deliver. The corrent car i ordered was in March and I should expect production in mid May and delivery in early June. Yesterday they told me i would be better off canceling the car and starting again for possibly early October delivery. No communicAtions till it was a month overdue. I CANNOT FATHOM HOW THIS MAKES SENSE. More

My Great Experience Ok so this was my first ever Mercedes Benz experience and honestly I didn’t know what to expect. I was recommended to MBRC by a great friend so I just Ok so this was my first ever Mercedes Benz experience and honestly I didn’t know what to expect. I was recommended to MBRC by a great friend so I just trusted his word and took a chance. Needless to say, by my title you can y’all I had a great experience. Elenita kept in contact with me the whole time, for weeks providing me with all the information I needed to make my decision. They made the process very easy and comfortable for me and I would definitely recommend this dealership to everyone. In fact, I will be bringing them new customers very soon. Thank you MBRC for your commitment to excellence. More

Extraordinary service! Angel provided me with wonderful assistance while purchasing my 2019 GLC 300. He’s patience was exactly what I needed to make a decision when purchas Angel provided me with wonderful assistance while purchasing my 2019 GLC 300. He’s patience was exactly what I needed to make a decision when purchasing. I would highly recommend him as your sales associate! Thanks again Angel! More

CPO purchase experience My Mercedes Benz lease was up in August 2019 and I went to the dealership in Rockville center to explore different options that I had. I was introduc My Mercedes Benz lease was up in August 2019 and I went to the dealership in Rockville center to explore different options that I had. I was introduced to Angel at the dealership. He was very patient and provided me with various options and vehicles. I never once felt pushed or pressured into purchasing a vehicle that I did not want. He was also very straightforward which I appreciated and even after I purchased the vehicle, he followed up with me to make sure everything was okay. Overall, I would highly recommend the Mercedes-Benz in Rockville centre to anyone looking into a Mercedes, and more specifically I would recommend going to Angel as he provided me with exceptional service. More

Excellent Mr. Rashad Gambol make it so easy in providing me with the best service in getting my new car. He went above and beyond, which show the epitome of a g Mr. Rashad Gambol make it so easy in providing me with the best service in getting my new car. He went above and beyond, which show the epitome of a good manager. He make sure I was happy and comfortable with my purchase. Because of him i would definately recomment mercedes Benz to other family member and friends. Job well done. More

Top notch dealership We couldn’t be happier choosing mercedes Benz of Rockville center. The credit goes out to the sales woman Debbie Ann. She is top notch, professional We couldn’t be happier choosing mercedes Benz of Rockville center. The credit goes out to the sales woman Debbie Ann. She is top notch, professional and buying a car has never been easier. Zero stress, super nice and very pleasant to do business with. She made everything quick and easy Which was much appreciated. We are planning purchasing another car and looking forward to work with her again The smith family More

Excellent Experience I recently purchased a pre-owned GLE from Bob Cannarsa. I've never been so impressed with a salesman. Bob was courteous, professional, and helpful. I recently purchased a pre-owned GLE from Bob Cannarsa. I've never been so impressed with a salesman. Bob was courteous, professional, and helpful. His honestly and integrity is what will keep me as a customer going forward. The entire process from start to finish was so smooth, that it almost felt like it wasn't real. I have not had the same experience with other MB dealerships. The entire staff at MB of Rockville Centre were professional and an absolute pleasure to deal with. They have a customer for life - More