Mercedes-Benz of Rockville Centre

Great. This is the third vechile leased from this dealership Audley followed up. He took his time. Provided many options of vehicles with prices. Allowed walk through. Provided next steps and clear guidance fro Audley followed up. He took his time. Provided many options of vehicles with prices. Allowed walk through. Provided next steps and clear guidance from interest to receipt of vehicle.. More

Worst Dealership I’ve dealt with, MB disappoints I would not do business with these guys anymore. Some People are nice and facility is nice and modern. Nicole the delivery rep when I picked up the ca I would not do business with these guys anymore. Some People are nice and facility is nice and modern. Nicole the delivery rep when I picked up the car was very nice and Jen in the service was ok.. Sale was fast, which I liked but I didn’t get the personal vibe I’ve experienced with other dealers I’ve bought from and developed a relationship with. The salesperson, Bentley, who sold me the car never even bothered to meet with me, they were just concerned about selling the car I’m not sure if the reason is because I live far from this dealership, But I did make it clear I have a clinic 8 miles from them which I go to 2x per week. I will be buying an S-class for my wife in a few years but I’m sure I won’t be buying here again. They don’t care for their customers much. All the other dealers I’ve bought my other cars from has far superior service compared to here. Even Ram and Toyota gives you free stuff and are more hospitable in general during the buying process. They sold me a CPO 2017 E43 AMG on Aug 22, when I took delivery the hood and bumper had a lot of paint chipped off and they promised me that they would take care of it but I need to bring it back. I brought it back last week together with some other complaints, The seatbelt cover and fuse box cover on the back were broken, the brakes make noise and the speakers have problems. Jen, the service rep kept in touch and told me this AM (Sept 11) that they fixed everything except the brakes which they said was fine. I cancelled some patients so I can get the car. When I got there the hood chips were painted but was worse than the chips, holes were visible, at least 3 that I counted, and the driver side pillar had primer spray paint. What a lousy job. Jen called the service manager, Vinny. He acknowledged that they shouldn’t have cleared that and that it wasn’t done. He had the audacity to tell me to just take it back to the body shop myself and wait for it to be done. Worst service manager I’ve ever dealt with. He was more concerned about losing a loaner for a few days than fixing my car. He appeared to be annoyed that I refused and even told the guy he was on the phone with. How can they be in the service business if they treat customers this way? They should have checked it before they told me it was done. If my car isn’t fixed, I am going directly to MB USA and BBB to complain. Hopefully I won’t need a lawyer to sue these guys if they don’t make this car right. Expensive cars like MB should have better customer service. Decent service from nice people goes a long way. More

Outstanding Fantastic Wonderful I have been dealing with the dealership with my SL550. It was time to get my wife a car and the experience with Hank exceeded my expectations he was o I have been dealing with the dealership with my SL550. It was time to get my wife a car and the experience with Hank exceeded my expectations he was outstanding and the consummate professional. I would recommend him to anyone, He is Great!!! More

My first car :) Jerone Sealy is just amazing. He is very friendly and he makes sure his customers are genuinely happy. He made my first car purchase experience a cake Jerone Sealy is just amazing. He is very friendly and he makes sure his customers are genuinely happy. He made my first car purchase experience a cake walk.. right from deciding the features to signing my papers. Everything was smooth and stress free. I will definitely recommend MB of Rockville Centre and Jerone Sealy. Thank You !! More

Bill Mehrkens is why I continue to buy Mercedes! Bill Mehrkens is a pleasure to deal with and is the reason I have been a loyal Mercedes customer for over 15 years! He is responsive, reliable and alw Bill Mehrkens is a pleasure to deal with and is the reason I have been a loyal Mercedes customer for over 15 years! He is responsive, reliable and always puts his customer’s first. More

PHENOMENAL Jerone Sealy, professional skills are exceeded only by his personal concerns for his clients. My husband and I could not have requested a more compet Jerone Sealy, professional skills are exceeded only by his personal concerns for his clients. My husband and I could not have requested a more competent, intuitive, non pressure sales representative. He promptly phones and answers any and all questions and request no matter how trivial. Mr. Sealy alleviates whatever doubts or fears about car shopping. His salesmanship contributes to this dealership being the recipient of the prestigious awards they richly deserve. More

Great Customer Experience This by far has been one of the best experiences I’ve had purchasing a car. Elenita’s professionalism coupled with her great interpersonal skills is s This by far has been one of the best experiences I’ve had purchasing a car. Elenita’s professionalism coupled with her great interpersonal skills is something for EVERY company to emulate. Both my husband and I were in awe and honored to have someone with such expertise, yet professional poise who took their time to address all of our needs without pressuring us. Aside from the great reception we received, what drew me to this dealership is how everyone is polite and on board with making sure that the customer walks out happy. A huge heartfelt thank you to Elenita and to the Rockville Center Mercedes-Benz dealership for a phenomenal experience!! We would also like to acknowledge John Skiadas from the Service Center who also went above and beyond to accommodate us while picking up the car! Upon reception of the car, I was greeted like a celebrity— the car was draped with a red bow and had a congratulatory message on the screen with my name on it! After taking many pictures and unveiling the car, I felt as if I walked out of a movie set! My family and I are totally hooked now and will definitely recommend this dealership to our friends and colleagues! More

Quality Service in Leasing I found this dealership to give quality service when it came to leasing a car for my daughter. The sales associates, Hank Woloz, showed me how I could I found this dealership to give quality service when it came to leasing a car for my daughter. The sales associates, Hank Woloz, showed me how I could save money by leasing a "loaner car" and by talking with him he told me about a discount I could apply for since my Professional Membership has a program with Mercedes Benz. The car was ready when he said it would be and was in perfect condition despite being a loaner. More

Man of his word - Top notch Customer Service @ MBRVC I couldn't be more pleased and impressed with the service that Bob and the staff at RVC offered me. Bob was extremely easy to work with and along wit I couldn't be more pleased and impressed with the service that Bob and the staff at RVC offered me. Bob was extremely easy to work with and along with Cary, who gave me a fair & reasonable trade in value for my 2009 c3oo, made my car buying experience a memorable one (I purchased a CPO 2016 C3oo). A few days after my purchase, I received a phone call from Bob inquiring if I was happy with the car. I informed him that I noticed a couple of things on the vehicle that I had initially overlooked. Within minutes he had a resolution for me. In fact, Bob was always responsive to my inquiries, even setting up my initial service appointment. Special shout out to Sam Patti who was just as amazing at Service. she updated me daily regarding the status of my car and even went above and beyond to ensure everything I brought to her attention was taken care of. I picked up my car yesterday and just couldn't be happier with my decision to have given RVC my business. Bob, you are a man of your word! In closing, Bob, Sam and Cary I can't thank you enough for how happy you've made me. Highly Recommend ! More

Excellent, Hank Woloz Hank Woloz is a wonderful sales professional and a stellar brand ambassador for Mercedes and Mercedes Benz of Rockville Centre. Thank you, Hank. As al Hank Woloz is a wonderful sales professional and a stellar brand ambassador for Mercedes and Mercedes Benz of Rockville Centre. Thank you, Hank. As always, it is a pleasure to work with you. More