Mercedes-Benz of Rockville Centre

After an unsuccessful attempt to purchase a BMW, I decided to look at the inventory for a few Mercedes-Benz dealerships in my area, before finding a few vehicles I was interested in at MB of RVC. I fi decided to look at the inventory for a few Mercedes-Benz dealerships in my area, before finding a few vehicles I was interested in at MB of RVC. I filled out the online request form for more information and was contacted by Keri who was overseeing internet requests. I explained to her what I was interested in and provided and a few of the stock numbers for convenience. Keri then set me up with an appointment the next day with Hank to discuss the vehicles. When I arrived at MB of RVC the next day, I was able to walk around the showroom for a few mins before meeting with Hank and got to see some of the new updated models they had to offer. Hank then pulled the specs on one of the vehicles I was interested in and priced it out for me very quickly, the only issue is the vehicle was still in transit and my current lease was ending within a few days. I then provided Hank with another stock number for a GLC300 that I would be interested in and it happened to be on the lot. After taking a look at the car and all of the amenities, I made up my mind and decided that would be the car I wanted. The buying process didn't feel "pushed" at all working with Hank. In fact, he told me to take some time and think about it since he knew I was interested in a different vehicle. Hank has a wonderful sense of humor that makes the customer feel like they have been friends with Hank for years. Hank has also contacted me multiple times after picking up my vehicle to ask how I was enjoying it and if I had any questions. I will definitely be shopping at Mercedes Benz of Rockville Centre again, and it must be with Hank! More

This is my second vehicle with the dealershipe, and I went with the intension to make other decision with them. I was going to get anoher vehicle with them regardless, but my decision was effortless. M went with the intension to make other decision with them. I was going to get anoher vehicle with them regardless, but my decision was effortless. My sales representative was very knowledgeable and had all he answers to my questions. He is very professionaly and I get a sense that he is customer centric and knows what the customer wants. My decision was easy to make and I am very pleased with my it and I love my car new car. Customer Service means a lot to me, and I always get it at Rockville Centre. I also need to mention, the pick up service for my car, seemless. Hank was there to meet me for my pick vehicle and left me a good hands with someone who was efficient with the paperword. Thanks to Hank and Team at Rockvill Centre. More

Extremely helpful and aggressive with getting you the right pricing, definitely the guy to go to, makes the car buying experience really great, highly recommend. right pricing, definitely the guy to go to, makes the car buying experience really great, highly recommend. More

This is my second time around with this dealership and This is my second time around with this dealership and like my initial experience, this time around was also great. The experience was exceptional f This is my second time around with this dealership and like my initial experience, this time around was also great. The experience was exceptional from the beginning to the end. The entire process was stress and hassle free. Bill my sale representative was great. He kept me informed throughout the entire process and continues to check in on me periodically to make sure that everything is still going well. The entire team at Mercedes-Benz including the service department has always been both professional and courteous. I truly appreciate the exceptional service at this dealership. I would highly recommend this dealership and brand to others. More

Hank, was so helpful this time finding a model that met my needs and my price range. I was so impress with the care give with Covid and appreciate the care taken. I highly recommend Hank and his team. my needs and my price range. I was so impress with the care give with Covid and appreciate the care taken. I highly recommend Hank and his team. More

Honesty and Value I had a terrific experience, start to finish. Audley was very honest and straightforward. We closed the whole deal in about 3 hours and I am happy wit I had a terrific experience, start to finish. Audley was very honest and straightforward. We closed the whole deal in about 3 hours and I am happy with my purchase. More

Great experience I had a great experience buying my GLC. Thanks to Audley who was very professional and courteous. He took the time to explain our every option, he als I had a great experience buying my GLC. Thanks to Audley who was very professional and courteous. He took the time to explain our every option, he also took care in listening to what we wanted in a vehicle. I thank him for that. More

This sales person here is for me so professional and it was a pleasure to meet him . He was very professional friendly extremely helpful and dedicated I will recommend him to my associates friends family y was a pleasure to meet him . He was very professional friendly extremely helpful and dedicated I will recommend him to my associates friends family you have a great sales person on your team... More

Professionalism and Customer Service was Excellent!!!!🤩 Initial greeting was courteous and friendly. Marianne Leborgne articulated her knowledge of the vehicles proficiently. She demonstrated her enthusiast Initial greeting was courteous and friendly. Marianne Leborgne articulated her knowledge of the vehicles proficiently. She demonstrated her enthusiastic personality and passion for the vehicle's optimal potential. She assured us that we were making the right choice and will be satisfied. During the pandemic closures, Marianne resilience was resonant as she contacted us with updates on the process and stages of building process. She maintained an opened a line of communication. We appreciated her outreach and it made us feel appreciated. We highly recommend MBRVC and Marianne as the best sales person to assist you in your MBRVC experience. More