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Mercedes-Benz of Rockville Centre

Rockville Centre, NY

4.9
1,582 Reviews
Mercedes-Benz of Rockville Centre has the new Mercedes-Benz sedan or Certified Pre-Owned Mercedes-Benz SUV you're searching for. Visit our Mercedes-Benz dealership in Rockville Centre, NY, for professional Mercedes-Benz service and financing.
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650 Sunrise Highway

Rockville Centre, NY

11570

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Showing 1,582 reviews

March 09, 2011

We are happy to say that as of today we are REPEAT customers of George Glier and Lakeview MB. We have used other dealerships before and they cannot hold a candle to them. George is a trustworthy gen More

by cmfederico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
March 08, 2011

Mr.Cannarsa was a gentleman and was always patient with me and my concerns-he made me feel very secure about my purchase and answered all my questions with a calm and friendly manner-he assured me when i w More

by ssavy33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob cannarsa, Bob Cannarsa
February 26, 2011

FIRST OF ALL I AM A CAR ENTHUSIAST THAT IS WHT I DRIVE A MERCEDES. THIS WHOLE EXPERIENCE LEFT ME TO THINK THAT THE AGENT THINKS I DID NOT KNOW ANYTHING ABOUT CARS. I BROUGHT MY CAR IN ORIGINALLY FOR A B S More

by etagoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ANTHONY
Mar 12, 2011 -

Mercedes-Benz of Rockville Centre responded

Thank you for the feedback regarding your recent service visit. I am very disappointed to hear of your dissatisfaction and would greatly appreciate the opportunity to discuss each of the concerns that you communicated. I do recall that we met personally when you first dropped off your vehicle, and we contacted the dealership that had promised you the free oil changes. As you'll recall, they stated that the free oil changes would only be honored at their location - they would not agree to pay us to do that for you. Regarding the axle boots, we did initially expect to be able to replace them, as we do carry them in stock, but upon performing the repairs, it was determined that one of the axle boot repair kits was defective. Unfortunately, a new repair kit did need to be ordered, and this caused a delay that we did not anticipate. I once again apologize for that delay. As per the notes on your repair order, the transmission transfer case fluid is replaced every 40,000 miles. Since your vehicle had 180,000 miles at that time, it actually fell right in between the 160,000 and 200,000 mile intervals at which this would be done. (Also, the transfer case is a separate unit from the transmission - this unit diverts power from the transmission to the front and rear axles.) The slight leak that we found on your transmission would in no way prohibit you from safely driving the vehicle. I can assure you that we would never recommend anything that we felt would jeopardize your safety in any way. Additionally, please be advised that Mercedes-Benz USA recently changed their Roadside Assistance towing guidelines, and I aplogize that this was not communicated to you. Though the Roadside Policy would not allow for reimbursement, I will certainly be happy to honor the commitment made by your Service Advisor to cover your expenses for that tow. As for the suspension concerns, I invite you to bring the vehicle in to our shop so that we may inspect it together and verify exactly which components need replacing. I would also like to confirm that the Service Interval Indicator was properly reset. Please feel free to contact me directly at your earliest convenience. Regards, Wil Jansen Service Manager

February 19, 2011

I have just purchased my second Mercedes family car after I have just purchased my second Mercedes family car after being a loyal General Motors customer for five decades. In addition, my married son recen More

by RGMoyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. George Glier, George Glier
February 09, 2011

I had a variety of questions regarding a extended warranty that I had purchased for my father, when I purchased a vehicle for him. Samantha was extremely patient regarding my questions and volunteere More

by starees1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha, Samantha Patti
February 02, 2011

Undeniably the best new car purchasing experience my wife and I ever had. George Glier is not only a knowledgeable, personable salesman, but he has a skill that is too often lacking in sales people, he liste More

by sryerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
January 27, 2011

Lakeview Mercedes-Benz and John Serafin were by far the best of four (4) different Mercedes dealerships that I visited. John was totally professional and interested in meeting my requirements and features More

by redmen56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serafin, John Kerl, John Kerl
January 05, 2011

Bobby Ayo was the first person we met at Lakeview- no pressure very knowledgeable about the vehicle and pleasant to deal with. George Glier was of great assitance in the sale. Mr Glier is a no-nonsense p More

by Johnmac!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, Bob Marotta, and Bobby Ayo, George Glier
January 04, 2011

I went into Lakeview, to look at a bluetec ML350,,, I walked out in contract. George Glier made me an offer i couldnt refuse. And he worked with me to meet the payment plan that i wanted. But best of More

by MsWhite-Ruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George [make it happen] Glier, George Glier
January 03, 2011

I just picked up my third Mercedes from Lakeview. I have always found Lakeview to be honest and pleasant to deal with. My salesman, John Serafin, was very helpful and patient with me as I explored various More

by Mike1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serafin
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