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Mercedes-Benz of Rockville Centre

Rockville Centre, NY

4.9
1,499 Reviews
Mercedes-Benz of Rockville Centre has the new Mercedes-Benz sedan or Certified Pre-Owned Mercedes-Benz SUV you're searching for. Visit our Mercedes-Benz dealership in Rockville Centre, NY, for professional Mercedes-Benz service and financing.
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650 Sunrise Highway

Rockville Centre, NY

11570

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Showing 1,499 reviews

April 28, 2011

One year ago my husband and I walked into Lakeview Mercedes, we were looking to purchase our first Mercedes Benz... we were very excited. We met George Gleir for the first time,and although when we wa More

by tcjraisin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
April 23, 2011

George has been an excellent and helpful salesperson from the moment my family and I stopped into the showroom. Always with the greatest attention and returning every phone calls, that is call a good servic More

by mimamema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
April 16, 2011

George was an absolute pleasure to do business with. After the process was completed, I felt extremely confident and excited of my purchase. He went over every detail to ensure that the purchase was a g More

by Monique and Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
April 10, 2011

I am very pleased with the entire experience that I had at this dealership. From the interaction with the sales consultant to the efficiency in the overall leasing process. I am thrilled with my car and More

by ditaliad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
March 20, 2011

Our salesperson, Mr. Glier was extremely helpful. His knowledge of the different vehicles was very impressive. He made me feel comfortable asking questions. He was able to answer all my questions allowin More

by Joedaleo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geroge Glier, George Glier
March 20, 2011

I was very pleased with my whole lease purchasing experience at Lakeview. George was very professional, friendly, and helpful throughout the whole process. I went to a few dealers before coming to La More

by pdesena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
March 10, 2011

I must say that this has been the most pleasant dealer experience I have ever had. Not only was George knowledeable, but he was/and is trustworthy!! I will continue to follow him for my cars. Once here I More

by bertorusso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
March 09, 2011

We are happy to say that as of today we are REPEAT customers of George Glier and Lakeview MB. We have used other dealerships before and they cannot hold a candle to them. George is a trustworthy gen More

by cmfederico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Glier, George Glier
March 08, 2011

Mr.Cannarsa was a gentleman and was always patient with me and my concerns-he made me feel very secure about my purchase and answered all my questions with a calm and friendly manner-he assured me when i w More

by ssavy33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob cannarsa, Bob Cannarsa
February 26, 2011

FIRST OF ALL I AM A CAR ENTHUSIAST THAT IS WHT I DRIVE A MERCEDES. THIS WHOLE EXPERIENCE LEFT ME TO THINK THAT THE AGENT THINKS I DID NOT KNOW ANYTHING ABOUT CARS. I BROUGHT MY CAR IN ORIGINALLY FOR A B S More

by etagoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ANTHONY
Mar 12, 2011 -

Mercedes-Benz of Rockville Centre responded

Thank you for the feedback regarding your recent service visit. I am very disappointed to hear of your dissatisfaction and would greatly appreciate the opportunity to discuss each of the concerns that you communicated. I do recall that we met personally when you first dropped off your vehicle, and we contacted the dealership that had promised you the free oil changes. As you'll recall, they stated that the free oil changes would only be honored at their location - they would not agree to pay us to do that for you. Regarding the axle boots, we did initially expect to be able to replace them, as we do carry them in stock, but upon performing the repairs, it was determined that one of the axle boot repair kits was defective. Unfortunately, a new repair kit did need to be ordered, and this caused a delay that we did not anticipate. I once again apologize for that delay. As per the notes on your repair order, the transmission transfer case fluid is replaced every 40,000 miles. Since your vehicle had 180,000 miles at that time, it actually fell right in between the 160,000 and 200,000 mile intervals at which this would be done. (Also, the transfer case is a separate unit from the transmission - this unit diverts power from the transmission to the front and rear axles.) The slight leak that we found on your transmission would in no way prohibit you from safely driving the vehicle. I can assure you that we would never recommend anything that we felt would jeopardize your safety in any way. Additionally, please be advised that Mercedes-Benz USA recently changed their Roadside Assistance towing guidelines, and I aplogize that this was not communicated to you. Though the Roadside Policy would not allow for reimbursement, I will certainly be happy to honor the commitment made by your Service Advisor to cover your expenses for that tow. As for the suspension concerns, I invite you to bring the vehicle in to our shop so that we may inspect it together and verify exactly which components need replacing. I would also like to confirm that the Service Interval Indicator was properly reset. Please feel free to contact me directly at your earliest convenience. Regards, Wil Jansen Service Manager

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