Mercedes Benz of Rochester

Recomendation of sales person. I returned to your dealership and a Mercedes-Benz vehicle ONLY because of Shannon Thompson. She was wonderful when I leased the 2015 from you, and te I returned to your dealership and a Mercedes-Benz vehicle ONLY because of Shannon Thompson. She was wonderful when I leased the 2015 from you, and terrific again with the lease on my 2017 vehicle. If it were not for her I would not be a Mercedes Benz of Rochester customer. More

The best or nothing M B of Rochester Mercedes Benz of Rochester has the best staff technicians and knowledge to repair your car My sales Representative Plamen gets me setup with the best Mercedes Benz of Rochester has the best staff technicians and knowledge to repair your car My sales Representative Plamen gets me setup with the best service to have my car repaired on time and right More

Amazing Dealership I have been working with Plamen for over 12 years now and have purchased several vehicles through him. The service and support provided by Mercedes B I have been working with Plamen for over 12 years now and have purchased several vehicles through him. The service and support provided by Mercedes Benz of Rochester and its staff is absolutely top notch ! They take care of everything and always make the car buying/leasing process as painless as possible. The few times I have had my vehicle in for service, Plamen as provided excellent after sales service as well. More

Outstanding I have been to other Mercedes dealers and I never seen such great service as I have seen in Rochester Hill dealer they are the best by far. I have been to other Mercedes dealers and I never seen such great service as I have seen in Rochester Hill dealer they are the best by far. More

Always a pleasure! My first time working with Scott after Katie left. He was cool and very nice! Looking forward to working with him again. Everything weas smooth. My first time working with Scott after Katie left. He was cool and very nice! Looking forward to working with him again. Everything weas smooth. More

Service review Excellent knowledge and work on my vehicle by Evans, the mechanic. He has taken care of both of my Mercedes . The staff is professional and courteous. Excellent knowledge and work on my vehicle by Evans, the mechanic. He has taken care of both of my Mercedes . The staff is professional and courteous. More

Pleasant Service Experience My Service experience was pleasant. My vehicle was serviced in a reasonable amount of time. The service advisor was answered my questions in a clear My Service experience was pleasant. My vehicle was serviced in a reasonable amount of time. The service advisor was answered my questions in a clear, concise manner. More

Another perfect visit My vehicle was fixed quickly and fully. The advisor keep me informed what they were doing and provided a loaner car to use while the repair was perfor My vehicle was fixed quickly and fully. The advisor keep me informed what they were doing and provided a loaner car to use while the repair was performed. The loaner car was nice and expanded my knowledge of Mercedes products so that I might consider a better equipped vehicle next time. My vehicle was returned very clean and in great shape. More

Exceptional Dealer! My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to th My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to their location with a short notice. At first, we weren't able to find Kimiko Clark (Sales Consultant) who was going to help us. After a couple of minutes waiting, Doug (I hope I caught his name correctly) who I assume was a sales manager, informed us that Kimiko is a little bit busy with another customer and can meet us shortly. But he offered us to test drive one of the cars that we found on their website. He was very respectful and stated that based on his judgment he doesn't need to see our ID card, etc. to let us test drive the car alone. After the test drive, Kimiko came to us and helped to evaluate our options and found a proper car based on our needs and budget. He is by far the best car dealear that I saw in my life. Negotiating with him was very easy and smooth process, and he didn't cause any uncomfortable feeling. He provided honest suggestions and understood our needs very fast and provided suitable options He also negotiated with his manager and got a good discount for us. Although, unfortunately at the end, we didn't close a deal with him during that visit and purchased a car from another manufacturer, both my wife and I were very satisfied with this experience. We are sure that any time that we need to buy a Mercedes-Benz, we will go back to him. More

Mercedes rocks Service representatives were very friendly and helpful. Made sure that loaner was clean and gassed up. When I picked up my car it was cleaned inside a Service representatives were very friendly and helpful. Made sure that loaner was clean and gassed up. When I picked up my car it was cleaned inside and outside. More