Mercedes Benz of Rochester

The way it should be I am new to the area and have had my car serviced there twice since moving here. Both times They had made a loaner available which is very much appr I am new to the area and have had my car serviced there twice since moving here. Both times They had made a loaner available which is very much appreciated. I have been very happy with the work they have done. More

Best dealership. This is a review based on my experience with the dealership for the past 13 years that I have been with them, that says a lot about them. Starting w This is a review based on my experience with the dealership for the past 13 years that I have been with them, that says a lot about them. Starting with my awesome sales guy Plamen Dimitrov, The kindest and helpful person that you can find around. He makes everything possible for us . We’ve been leasing cars from this dealership for the past 13 years. He definitely needs to be recognized as the best sales guy at the dealership. Thanks to him for making us feel special and welcome , Always asking us if we need anything ? Absolutely an amazing person. He is like the member of our family , and there’s no one closer than family , that’s how we feel about him . And then the service department , Steve the Srvice manager and amazing guy, always there to help with anything you need. Leanne the person that answers the phone calls for the dealership , always so helpful , she goes above and beyond to make sure you are being taken care of. We love her , she’s like a second mother to my kids . Mike, service advisor, excellent guy . Anytime I called the dealership and need something , it could be the same day phone call, he always says come on in and see what we can do , never turns me down . Thanks to him. My favorite technician Evan, he is so good at what he does . Loves to be challenged for anything . There is nothing that guy can’t do no matter what . He will figure things out , sometimes with cars you have to be creative , he is the guy that knows it all , thanks Evan. To all of the guys that work in service department , anytime I go in there for a quick wash or a full on wash they never disappoint, they vacuum your car dry it anything you need , excellent thanks guys. Another special guy Name Tim, he works on the front of the dealership moving cars, taking car inventory or whatever needs to be done, every time I drive into the dealership he’ll stop from doing what he’s doing and asks if I need anything , unbelievable guy, thanks Tim. As I said , this is my family . Thanks to all. First My sales guy, Plamen Dimitrov, let me rephrase that , Best guy ever . Owner C.J Ghesquiere General manager Doug Stanley Service manager Steve Hedtke Service advisor Mike Warranty Admin Leanne Technician Evan Tim. And all of the guys that work in service department. Thanks to all. More

Excellent service as always my second vehicle i purchased from dealership very satisfied with sales and service that is why i keep returning for another vehicle and service they my second vehicle i purchased from dealership very satisfied with sales and service that is why i keep returning for another vehicle and service they are the best Plamen Dimitrov is the best very pleasant and a good car salesman he gets you what you want, any one that wants to buy a mercedes he is the best Also he is very good with your Grand kids. Also reguarding service win i needed it he took care of everything i just drove the car down and a couple cups of coffee Ted Collins Port Huron Mich More

This dealership is the reason I will never purchase an MB I had the worst experience at this dealership for service ever. I brought my car in for couple of issues to be looked at and after several thousand do I had the worst experience at this dealership for service ever. I brought my car in for couple of issues to be looked at and after several thousand dollars of repairs, and driving up to the dealer several times , they did not correct the problems and every time I came back they asked for more money. Also I had my car detailed while it was there, and I think my 7 year old can do a much better job, paid $200 and the car was in the same condition as when I brought it in. Service manager was as rude as person can be. More

This dealership service is excellent. i even referred others My salesperson, Plamen Dimitrov, is the best "car salesperson" EVER!!! I always refer him when anyone mentions they want to buy a Mercedes. I can't p My salesperson, Plamen Dimitrov, is the best "car salesperson" EVER!!! I always refer him when anyone mentions they want to buy a Mercedes. I can't picture buying a car from anyone else after Plamen!!! We have gotten so many cars from MB OF Rochester. Still ordering!!! More

Service visit Went in to have my S Class serviced job was done efficiently and correctly. Afterwards walked through showroom promptly greeted by several members of Went in to have my S Class serviced job was done efficiently and correctly. Afterwards walked through showroom promptly greeted by several members of sales staff. Shannon Thompson and Doug Stanley were very easy to work with and put me a new S Class at a great price. More

Ease of mind experience! The service at MB of Rochester is excellent. Mike Tatti took the time to correctly understand problems with my car and kept me updated while I wait. The service at MB of Rochester is excellent. Mike Tatti took the time to correctly understand problems with my car and kept me updated while I wait. We had to test drive a couple of times in order to notice a peculiar problem that could only be replicated at highway speed. I was very happy when the service dept was able to solve it. Mike is very knowledgeable, professional and friendly. It felt great after each service. More

Great Service Kimiko (sales associate) was great. Exceptionally knowledgeable about all vehicle lines. Will recommend him and dealership to others. One of the be Kimiko (sales associate) was great. Exceptionally knowledgeable about all vehicle lines. Will recommend him and dealership to others. One of the best new car deliveries I’ve experience. More

Shannon was amazing and great to work with Shannon was very helpful and patient.. it was great working with her and would definitely recommend this dealership to friends and family . She helped Shannon was very helpful and patient.. it was great working with her and would definitely recommend this dealership to friends and family . She helped us every step of the way More

Great service from sale- service dept Bud got me in for service on a wait basis. He got me in the raid an hour faster than I expected. I will drive from South Lyon to Rochester. It’s worth Bud got me in for service on a wait basis. He got me in the raid an hour faster than I expected. I will drive from South Lyon to Rochester. It’s worth it. More