Mercedes Benz of Rochester

Personalized service I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, ca I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, car was fixed and no up selling, it is refreshing. More

Peace of mind The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the past 6 months. They turned out to be three flats and one rim leak. I would like to convey that I felt at ease at the Mercedes Benz Rochester dealership while waiting for my car to be serviced. Thanks go to my service adviser John Kennedy who was very professional, and also other personnel that I dealt with at the dealership John recommended getting an insurance for tires and rims after the first flat was fixed, which I did. This coverage provides peace of mind every time I hear loud shocking bottoming bangs caused by accidentally hitting huge pot holes. I had very satisfactory experience with the services. More

Courteous and Accommodating Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Sa Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Satisfied with time it took to service my car. More

Great service and car ready when promised Been going to this dealership for years. Happy with tthem now for years. They deliver Been going to this dealership for years. Happy with tthem now for years. They deliver More

Excellant My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was treated. Keep up the good work. More

c-300 Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right ca Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right car at the best price, He is friendly and knowledgeable every time I come in. Service department is top notch as well. AJ E & Mr benz More

Made up for my prior bad experience I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I would defiantly go back in the future. They have great customer service in the parts and service department. The dealership did follow up and corrected my concerns. More

Mercedes 230 Sport service visit Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all service was exemplary- the car looked like new when I left the dealership. The price was very competitive and fair compared to other Mercedes dealerships and with non-Mercedes foreign service specialists. Very satisfied and highly recommended. More

Smart for two purchase The staff at Mercedes-Benz in Rochester have been very considerate and helpful. When the car we were interested in became unavailable, the consultant The staff at Mercedes-Benz in Rochester have been very considerate and helpful. When the car we were interested in became unavailable, the consultant attempted to find another that would meet our needs/wants. After much work on his part the desired car became available again, and he contacted us right away. We were able to make the deal. The consultant has been in communication with us many times, to make sure we received exactly what we needed/wanted. The staff member in the finance department made the final steps of the purchase/lease smooth. He was also very personable and professional, and most of all knowledgeable. The facility is spotless, all surfaces shiny! The lounge was well stocked and we were invited to make use of that area as we waited (which was very minimal). Thank you for a very positive experience. More