Mercedes-Benz of Richmond - Service Center

They make it very easy and convenient to get service completed. Friendly and professional staff completed. Friendly and professional staff More

I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership. My wife and I understand business and understand the requirement of a business needing to charge for work done during diagnostic testing, to be able to remain in business. I believe charging $235 for “Perf testing with DAS found R/R TPMS sensor is faulty…” It is my belief that $235 is not a fair price for the work that was completed. I recommend not doing business with Mercedes of Richmond. If one decides to have a vehicle serviced at Mercedes of Richmond, before having repair work done ask the cost of diagnostic testing. Also please review Virginia Automobile Repair Facilities Act § 59.1-207.1 to understand your rights. More

Fast and efficient service. Same day brought in and had complete in a timely manner. Same day brought in and had complete in a timely manner. More

Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service. Hunnewell and Cheryl Bowman. They provided me with excellent service. More

Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour estimated of two hours wait Time and they completed it under two Hour More

Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service question he handle every thing we needed unreal service More

So friendly and courteous and you are not waiting all day.The waiting room is so nice and clean. day.The waiting room is so nice and clean. More

Everything during my service appointment went smoothly as always. From intake to check, out everyone is professional. always. From intake to check, out everyone is professional. More

Everything was handled timely and professionally. I look forward to our next service appointment. Great job! I look forward to our next service appointment. Great job! More

We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we allow shuttle driver take us to a restaurant and bring us back afterwards. We were continuously given updates on how far and how well the service was going. The courtesy at the location has improved greatly. More