Mercedes-Benz of Richmond - Service Center

Great experience! Did a night drop - all three items on my list were done at reasonable price and received complimentary car wash as well-great work to the team Did a night drop - all three items on my list were done at reasonable price and received complimentary car wash as well-great work to the team More

Extremely pleasant experience Car required servicing which was done in a very timely manner. Options were given to make future service needs more manageable based on the distance Car required servicing which was done in a very timely manner. Options were given to make future service needs more manageable based on the distance I live from the dealership. Friendly employees. More

Honest and efficient repairs by trustworthy mechanics. I can always count on honest and efficient repairs at this dealership. I trust the mechanics. I have worked with Kevin Griffis many times. He is ho I can always count on honest and efficient repairs at this dealership. I trust the mechanics. I have worked with Kevin Griffis many times. He is honest, knowledgable and efficient. More

Courteous and Professional Prompt ad friendly greeting. Got me on my way quickly. Addressed the needs completely. Kept me informed of the status. Check out with cashiers was Prompt ad friendly greeting. Got me on my way quickly. Addressed the needs completely. Kept me informed of the status. Check out with cashiers was also quick. More

Always satisfied! Driving into the dealership is always a pleasure! Service advisor Chris Garland (and Christopher if Chris is away) always take care of any issues th Driving into the dealership is always a pleasure! Service advisor Chris Garland (and Christopher if Chris is away) always take care of any issues that I may have. When it was time to buy a new car to replace the older model, I bought another MBZ mainly because of the great follow-up care at the dealership. More

Excellent, professional service. Excellent, professional service in all respects! Completed on time! Enjoyed the tremendous coffee in the customer waiting room. I recommend this top-q Excellent, professional service in all respects! Completed on time! Enjoyed the tremendous coffee in the customer waiting room. I recommend this top-quality dealer to everyone! More

Attentiveness even on a Saturday Service Advisor Craig Johnson was working on Saturday, he was quite busy but was multitasking. He reviewed the notes from my last visit and explained Service Advisor Craig Johnson was working on Saturday, he was quite busy but was multitasking. He reviewed the notes from my last visit and explained my options for my repair issues. I always satisfied with my service at this location. I really like the video cams that's displaying the maintenance shop...great ideal! More

GREAT SERVICE FOR STRANGER IN NEED OF HELP On Monday, August 3rd we were driving from our home in NC to our home in PA when we received a warning notice of a auxiliary battery malfunction. We c On Monday, August 3rd we were driving from our home in NC to our home in PA when we received a warning notice of a auxiliary battery malfunction. We called our dealer in PA who advised us not to drive home with this problem but to get it looked at. We stopped at Mercedes-Benz of Richmond and received EXCELLENT service. They took us in right away, were very friendly & professional and replaced the battery under warranty. From the initial phone call, to the interaction with the service contact Logan everyone was great! More

Excellent personalized service My service person, Chris Alston, always gives me such excellent and personal service! Fantastic person and does a great job keeping me informed about My service person, Chris Alston, always gives me such excellent and personal service! Fantastic person and does a great job keeping me informed about when the work will be finished. More

Nail in tire Husband found a nail in my tire early Monday morning. Stopped by dealership at about 9:15 with no appt. I was completely willing to be worked in and e Husband found a nail in my tire early Monday morning. Stopped by dealership at about 9:15 with no appt. I was completely willing to be worked in and expected a wait. No wait!! Took my car right back. Maybe an hour start to finish and a car wash. Love my new car. More