Mercedes-Benz of Richmond - Service Center

Organized, efficient and courteous There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfyin There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfying! I don't allow any other mechanics..period, More

Great Experience The MB experience was great. The loaner car was ready for me, and they followed up as they said they would when my car was ready. I asked that they le The MB experience was great. The loaner car was ready for me, and they followed up as they said they would when my car was ready. I asked that they leave the keys at the front desk since I would be late, and my service advisor called me back to confirm when that had been done. Top notch customer service from Steve Hunnewell! More

All is well Service representative calmed the anxiety of trusting the integrity of maintenance and services. All services were done in a timely manner, and folks Service representative calmed the anxiety of trusting the integrity of maintenance and services. All services were done in a timely manner, and folks were so friendly and anxious to help. More

Car Repair Outstanding service provided by Service Technician Craig Johnson. He is very professional. Craig took the time to explain the procedure and kept me in Outstanding service provided by Service Technician Craig Johnson. He is very professional. Craig took the time to explain the procedure and kept me informed during repair of my car. More

Inspectiion and general mainitence. Excellent service with knowledgeable people. Always friendly and get the best attention possible. I would recommend your service and sale department Excellent service with knowledgeable people. Always friendly and get the best attention possible. I would recommend your service and sale department to any one. See you soon More

I was pleased I was there for a repair that was done well and to satisfaction. Peter coordinated the paint repair and got my car back in a timely fashion. I was there for a repair that was done well and to satisfaction. Peter coordinated the paint repair and got my car back in a timely fashion. More

Service for check engine light. Brake and transmission flush I have been dealing with McGeorge Mercedes in Richmond for many years. I trust the service personnel when working on my vehicle. Everyone at the deale I have been dealing with McGeorge Mercedes in Richmond for many years. I trust the service personnel when working on my vehicle. Everyone at the dealership is wonderful. My service advisor Chris Garland is one of the best. Always a pleasure when bringing vehicle in and goes out of his way to make the visit pleasant. I recommend to friends at work. More

problem with front passenger side seat My service was schedule for 1-11-2016 upon my arrival I was greeted by my service advisor, who promptly lead me to his office where the necessary pape My service was schedule for 1-11-2016 upon my arrival I was greeted by my service advisor, who promptly lead me to his office where the necessary paperwork was completed as to my issues with my car. Also, we discussed upcoming services that would be needed and cost. My advisor kept me informed as to progress of the work as well as the special attention that required my approval with regards to the passenger side seat. I found my service advisor to be very professional and very knowledgeable of every aspect of my repair work. Overall, my total experience with the work done and my satisfaction with the service advisor are excellent. More

Service- Schedule B Great service- nice people to deal with and knowledgeable-:). Have always used this dealership for my 2000 Mercedes- and they keep it running well. It Great service- nice people to deal with and knowledgeable-:). Have always used this dealership for my 2000 Mercedes- and they keep it running well. It is always well taken cared of! Forgot to give 15% coupon/ will call tomorrow. More

Great Customer Service Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciat Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciate the loaner for the day. More