Mercedes-Benz of Richmond - Service Center

Outstanding service Chris was professional and smart!! Excellent service. I would gladly recommend this shop to friends and family. I even like this follow up proce Chris was professional and smart!! Excellent service. I would gladly recommend this shop to friends and family. I even like this follow up process. Thank you. More

Superb Service I trust this dealership and Peter in service. They are good on their word, they fix the problem and make sure you understand the issue at hand. I trust this dealership and Peter in service. They are good on their word, they fix the problem and make sure you understand the issue at hand. More

Great experience . Had our ML350 serviced and have always found the advisor team to be prompt, honest and Customer focused. Great experience working with McGeorge Merce Had our ML350 serviced and have always found the advisor team to be prompt, honest and Customer focused. Great experience working with McGeorge Mercedes Benz service! More

State inspection, CLA 250 floor mats purchase Great service and care. Was happy to see the team made sure to clean the floor, instal the new mats and move the old one in the trunk. Great service and care. Was happy to see the team made sure to clean the floor, instal the new mats and move the old one in the trunk. More

Good service experience. I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I apprecia I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I appreciate that, but I'm concerned that MOR no longer uses Mobil 1, but instead uses a house brand. Knowing that most high end German car makers only recommended Mobil 1 (Porsches come with a case in the trunk) I don't think this is a good way to save a few dollars. The service is always good and the staff is extrembly professional,so I have no complaints about the service experience. The expenses seem competitive. I was surprised to see Mercedes now makes their own brand of after shave lotion. I wonder what's next? More

repair I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. More

Excellent personnel and service Had an immediate problem and they scheduled me for the same day. Service was quick and professional and the personnel go out of their way to be helpf Had an immediate problem and they scheduled me for the same day. Service was quick and professional and the personnel go out of their way to be helpful. More

From speed, to quality, courtesy and value - a great job! I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was tre I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was treated like a long time customer. More

"B" Servve I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested serv I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested service was complete in about 90 minutes. The waiting room was comfortable, the coffee was good and the snack was tasty. My car was returned clean and I'm totally satisfied with the service. More

Always consistent. Great service and great people! Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. R Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. Really makes for an enjoyable feeling whenever I visit them. A model for other car dealerships. More