Mercedes-Benz of Richmond - Service Center

Friendly Seem very professional about everything. Did appreciate loaner car although someone just pulled up in it minutes before it was given to my, very dirty Seem very professional about everything. Did appreciate loaner car although someone just pulled up in it minutes before it was given to my, very dirty More

With Peter's knowledge we get the best service! Peter works hard to give us the best service that Mercedes has to offer. I find all of the employee's that I am exposed to to be very pleasant and he Peter works hard to give us the best service that Mercedes has to offer. I find all of the employee's that I am exposed to to be very pleasant and helpful! More

Repair work Overall a great experience and a wonderful result with my car. Love Logan Bungner, awesome service adviser. I will definitely use them again, thanks f Overall a great experience and a wonderful result with my car. Love Logan Bungner, awesome service adviser. I will definitely use them again, thanks for everything. More

goodand examined properly gave a good report contacted me about what service was needed later went in and got on computer and looked at the history of car gave a good report contacted me about what service was needed later went in and got on computer and looked at the history of car More

Annual inspection Not only did I get complimentary inspection but I also got a car wash included. Made an appointment and everything went as scheduled - very pleased Not only did I get complimentary inspection but I also got a car wash included. Made an appointment and everything went as scheduled - very pleased More

Peace of mind! Brought vehicle in to identify cause or "road noise" at higher speeds. Car was in a bay 15 minutes after scheduled appointment time. Patrick kept me a Brought vehicle in to identify cause or "road noise" at higher speeds. Car was in a bay 15 minutes after scheduled appointment time. Patrick kept me appraised of the process. Very attentive to detail! Check out was seamless. More

excellent From the time I met with Peter everything was fine. Of course I was disappointed in the cost of a tail light unit, but Peter exlpained the need for i From the time I met with Peter everything was fine. Of course I was disappointed in the cost of a tail light unit, but Peter exlpained the need for it. The lounge is a plus as is all the staff. More

good experience Great response to my urgent need for a State Inspection. Despite not having an appointment, Pete got my car right in and it I had it back (washed!) w Great response to my urgent need for a State Inspection. Despite not having an appointment, Pete got my car right in and it I had it back (washed!) within 45 minutes. More

Team work at it's best Scheduler went out of her way to get me in appointment suitable to my needs. Service assistance helped resolve one item in the bay. Maintenance effo Scheduler went out of her way to get me in appointment suitable to my needs. Service assistance helped resolve one item in the bay. Maintenance effort completed all necessary items for the needed Mercedes-Benz required service, including latest software upgrades. Washing the car before return was appreciated. All is continuing to work as expected. More

Great service Took 6 yr old got for service. Advisor was extremely knowledgeable and efficient. Used loaner. Discovered belt problem fixed it and pleased with over Took 6 yr old got for service. Advisor was extremely knowledgeable and efficient. Used loaner. Discovered belt problem fixed it and pleased with overall service More