Mercedes-Benz of Richmond - Service Center

Outstanding customer service There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sur There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sure everything was explained in detail. More

Friendly and professional service. My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining the needed services. He provided me with a beautiful 2017 Mercedes Benz Courtesy Car. My car was serviced and running beautifully and was ready at the time as promised.. Mc George Mercedes Benz of Richmond on West Broad is superb! More

Prompt and courteous service Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being complete Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being completed. More

Good Group of People I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. More

removed creidt card from console Patrick Tompson is the BEST! He is sure to always give excellent service and has everything fixed in a timely manner to the customer satisfaction! T Patrick Tompson is the BEST! He is sure to always give excellent service and has everything fixed in a timely manner to the customer satisfaction! The Manager Rob Shaban is excellent as well! Good team !! More

Service Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! More

Excellent Service I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and courteous. We appreciate the service provided. More

Inspection The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 minutes. I was very pleased. More

Thank you very much Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this winter will be mild. Don’t forget to turn your clock back. No longer DST. More

Christopher Garland: Absolutely Excellent For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland ha For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland has always been and remains unfailingly competent, helpful, up-beat, friendly, courteous, and thoroughly knowledgeable. You have a real and true gem in this man. Sincerely, Edward J. Westlow More