Mercedes-Benz of Richmond - Service Center

The dealership has customer oriented personnel Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Man Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Manager - Keith is excellent. More

Chris Garland As usual Chris Garland offered excellent customer service and even resolved a small issue. I always take my cars to him. He is the best As usual Chris Garland offered excellent customer service and even resolved a small issue. I always take my cars to him. He is the best More

Completely satisfied! Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrive Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrived at a conclusion. More

Very good service! The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and h The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and he promptly communicates with me by text about my car. No complaints.... More

Great service . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well More

Excellent, EPIC Excellent in every way! I would recommend this service center to everyone. If you want to get your service done right the first time come to McGeorge Excellent in every way! I would recommend this service center to everyone. If you want to get your service done right the first time come to McGeorge centers. More

Best dealership ever I cannot day enough about the service department at Mercedes Benz of Richmond...and about Logan, my service advisor. Prompt, dependable, reasonable (c I cannot day enough about the service department at Mercedes Benz of Richmond...and about Logan, my service advisor. Prompt, dependable, reasonable (costs), and attention to detail. A++++ on all!!!! More

Service I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the car is ready. I had some questions about the nature of the repair for the service consultant only to learn that he had left for the day. By way of explanation - I had the car in for tire service ,i.e. four tires, alignment etc. The car started to pull after I got it back so I don't quite understand why I was charged anything. The cashier should inquire as to any possible question a customer has before he/she pays. Having said all this I am generally pleased with your service and will continue to use your dealership. More

Truth As always the experience was truly spectacular. The attention to detail is without peer. I have driven a Mercedes Benz since 1987, never have I exper As always the experience was truly spectacular. The attention to detail is without peer. I have driven a Mercedes Benz since 1987, never have I experienced an unscheduled maintenance brake down. I have always performed the required scheduled procedures. More

State Inspection, broken air vent and back-up light problem Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just not see behind my vehicle. I had gotten suggestions to purchase a light for my trailer hitch. It was just to UGLY to do the to my beautiful car. After discussing the problem with Patrick , he responded, "let me see what I can do". I am SO HAPPY! I can now see clearly when I am in reverse. The problem is fixed. You are my hero Patrick and Mercedes-Benz of Richmond !!!! Kelly Hammock More