Mercedes-Benz of Richmond - Service Center

Chris garland an asset Chris Garland is very polite & friendly-such a pleasure to work with! I can't say enough about how pleasant he is; his smile sets the tone for a pleas Chris Garland is very polite & friendly-such a pleasure to work with! I can't say enough about how pleasant he is; his smile sets the tone for a pleasant experience at McGeorge. One thing that should be addressed: decrease the time that a customer with a scheduled appointment has to wait to meet with a service advisor. I always have to wait 15-20 minutes. Another suggestion : In-service the receptionists that greet u in the drop-off area before u meet w service advisors to smile . More

Perfect experience, as always! Took my ML400 to the dealership for a complimentary inspection sticker. They accommodated my tight schedule and got me out on time so I could keep oth Took my ML400 to the dealership for a complimentary inspection sticker. They accommodated my tight schedule and got me out on time so I could keep other appointments. Thank you for courtesy and efficient service. More

Maintenance on my E320 Very good work and all accomplished in a timely manner as promised. Contacted when vehicle was ready - would recommend to others looking for great se Very good work and all accomplished in a timely manner as promised. Contacted when vehicle was ready - would recommend to others looking for great service on their Mercedes More

Friendly My welcome was warm and friendly. The personnel were courteous, and dedicated to giving my car the service and care it should have. They went above a My welcome was warm and friendly. The personnel were courteous, and dedicated to giving my car the service and care it should have. They went above and beyond to meet my needs and the needs of my car. I could not ask for better service. The waiting area is immaculate and offers amenities not found in other dealerships. I am very pleased with my experience. More

Fast and effective service department My E350 had an auxiliary battery failure and the dealer got me in the same day and replaced it within two hours. I also appreciate that they filled th My E350 had an auxiliary battery failure and the dealer got me in the same day and replaced it within two hours. I also appreciate that they filled the tires with air and gave it the once over to make sure there were no other issues. Price was fair and people at McGeorge are always friendly. More

Great Service in the Service Department I can count on Consistency, Professionalism and Great Service in the Service Department. Thanks to Logan and the Team! Your labor is not in vain. Than I can count on Consistency, Professionalism and Great Service in the Service Department. Thanks to Logan and the Team! Your labor is not in vain. Thank you all, and Happy New Year! More

problem solved I want to commend Chris and the service dept. for figuring out the problem with my rattling sunroof and getting it fixed in an expedient fashion. I want to commend Chris and the service dept. for figuring out the problem with my rattling sunroof and getting it fixed in an expedient fashion. More

Efficient and friendly I had a scheduled maintenance scheduled..my loaner car was immediately available, the service manager , Greg, went over the recommended services..I wa I had a scheduled maintenance scheduled..my loaner car was immediately available, the service manager , Greg, went over the recommended services..I was in and out in minutes! Everyone was happy and filled with seasonal spirit..I actually enjoy getting my car serviced! Rita Earl More

Always Great Sevice I am never disappointed when I deal with the group at MB of Richmond. Their service employees are top notch and always keep you informed of the progr I am never disappointed when I deal with the group at MB of Richmond. Their service employees are top notch and always keep you informed of the progress of the service. More

Friendly customer service I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. Since I was waiting on the car, the Service Department got on it right away and finished the job within an hour. Everyone was knowledgeable and friendly. More