Mercedes-Benz of Richmond - Service Center

A5 service Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO. More

Very helpful, in constant communications and never a problem My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer t My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so. More

Excellent Experience This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealer This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed for the vehicle...I really thank him a lot. More

Good experience I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They compl I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly when the car was ready. More

Car Inspection Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. More

great really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly More

First Class & Amazing Service Every Time!! Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great ser Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great service! More

General Service I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure working with him. Great job! More

State inspection and review of minor damage I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service wa particulary impress More

The Review I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when she bought her first SLK 350 and my CLS 550. More