Mercedes-Benz of Richmond - Service Center

Great service I was able to schedule an appointment for service the same and was done within the hour..Sherry even asked did I want the car washed a first for that I was able to schedule an appointment for service the same and was done within the hour..Sherry even asked did I want the car washed a first for that one More

Great service and good concern during this crisis. Very happy with service.could not ask for a better experience. Everyone observed social distances and made me feel safe in dealership! happy with service.could not ask for a better experience. Everyone observed social distances and made me feel safe in dealership! More

Patrick is always a pleasure to work with. He is very Very patient and knowledgeable. He has great Customer service every time I encounter him. Very patient and knowledgeable. He has great Customer service every time I encounter him. More

Corteous, timely, accommodating appointment date and loaner availability were helpful. Having inventory on hand to look over is always of interest. Service followup was timely and pr appointment date and loaner availability were helpful. Having inventory on hand to look over is always of interest. Service followup was timely and professional. Washing car always appreciated. More

Good service as always Bring the car in for state inspection,come out with a beautiful clean car, was surprise to get a free car wash for just the state inspection. :-) Bring the car in for state inspection,come out with a beautiful clean car, was surprise to get a free car wash for just the state inspection. :-) More

Have always felt they have had our best insterest in mind The sales and service departments have provide first class service both in delivering, closing, and servicing. Would certainly by again from them and The sales and service departments have provide first class service both in delivering, closing, and servicing. Would certainly by again from them and recommend them as well. More

Oil Change and review of AC/Heat issue I scheduled the service yesterday and was still in and out in 1 hour! Awesome service, person I scheduled the same day service was friendly, the gree I scheduled the service yesterday and was still in and out in 1 hour! Awesome service, person I scheduled the same day service was friendly, the greeters the service manager and cashier More

Vehicle service I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garla I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garland, who are always professional and cheerful. My wait during service was reasonable and went by quickly. I can’t ask for more. More

Excellent Service. PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! More

Exceptional Service - always This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs on hand -- and their ability to special order exactly what you want, track delivery, and do it all at a great price, sets them apart. My E class sedan was in for service, and it was time for new tires - Chris Garland, the Service Manager, was on top of everything even before I arrived, and their technicians have the highest level of Mercedes training / certification needed for the best Mercedes service. Many thanks, and most highly recomended! More