Mercedes-Benz of Richmond - Service Center

Sherry in service was AMAZING! My 2020 GLE 350 was at the dealership for 5 weeks while I waited for a windshield replacement. Sherry checked regularly with me to keep me updated on My 2020 GLE 350 was at the dealership for 5 weeks while I waited for a windshield replacement. Sherry checked regularly with me to keep me updated on the status of the car. She was wonderful to deal with and always available to answer my questions. This was the best experience I have ever had at a dealership in all my years of owning a vehicle. She made sure I was happy in my loaner car and was so sweet to make sure I was in a vehicle equivalent to my own. More

Steve H. exceeded my expectations in taking care of my 2007 SL550. Good communication, listened to my concerns, professional response. Highly recommend MB of Richmond for serving your Mercedes. Mike 2007 SL550. Good communication, listened to my concerns, professional response. Highly recommend MB of Richmond for serving your Mercedes. Mike More

Great service! I normally go to the Midlo location, but I tried the Broad St. one. Patrick was good about keeping me updated and informed. tried the Broad St. one. Patrick was good about keeping me updated and informed. More

Bending over backwards to help The last couple times I have had unanticipated car issues or had a service catch up to me sooner than expected, my Service Rep was able to quickly wor The last couple times I have had unanticipated car issues or had a service catch up to me sooner than expected, my Service Rep was able to quickly work me into the schedule at times that fix my crazy schedule. That is exceptionally valuable to me as an outside sales rep. The work is always done in a timely manner and done right the first time. More

Above and Beyond - In a repeated way I'm very pleased @ the service, the price and the speed of the turn around. Will definitely keep going there, and recommend it 100%. Easy for payment I'm very pleased @ the service, the price and the speed of the turn around. Will definitely keep going there, and recommend it 100%. Easy for payment through the web - also a nice feature. More

Service at the HIGHEST LEVEL My service experience is always great @ Mercedes Benz of Richmond!! In/out quickly. Communication throughout the day is flawless. New COVID related My service experience is always great @ Mercedes Benz of Richmond!! In/out quickly. Communication throughout the day is flawless. New COVID related processes are impressive!! More

Excellent My service was done quickly ,efficiently and no waiting at any point. Everyone I dealt with was friendly and courteous. I would recommend Mercedes-Ben My service was done quickly ,efficiently and no waiting at any point. Everyone I dealt with was friendly and courteous. I would recommend Mercedes-Benz of Richmond to anyone.and everyone. More

Service Supreme The wait time was fine and the service was excellent. Kudos to the service department! My car has a new inspection ticket and it looks brand new!! M The wait time was fine and the service was excellent. Kudos to the service department! My car has a new inspection ticket and it looks brand new!! Many thanks to Mr. Patrick Thompson who is always very professional and kept me apprised of every detail. The checkout was also great!! More

Great Custimer service, on time no waiting around, loaner car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. More

I called Sherry to set up a service appointment, she is very nice, professional and a true asset to your team. Thank you for the excellent service. very nice, professional and a true asset to your team. Thank you for the excellent service. More