Mercedes-Benz of Richmond - Service Center

I have always been pleased for the service and attention given to my scheduled factory service recommended for my 2016 SLK350. Logan Bunger has kept me informed of any additional service needed on my visits given to my scheduled factory service recommended for my 2016 SLK350. Logan Bunger has kept me informed of any additional service needed on my visits. My car is returned detailed and clean to my satisfaction. I could not expect more. They always exceed my expectations. They are the best. More

The best service department in Richmond!Patrick is a The best service department in Richmond! Patrick is a great communicator and truly understands customer service. Integrity in auto service is a key The best service department in Richmond! Patrick is a great communicator and truly understands customer service. Integrity in auto service is a key factor for me when I look to a dealership. More

I brought my car in to check why the engine light Is on. Friendly staff. I am very satisfied from the time I called to set an appointment to the completion of work. Friendly staff. I am very satisfied from the time I called to set an appointment to the completion of work. More

I can’t say enough good things about Mercedes Benz of Richmond… I have been purchasing Cars and having them serviced by them for over 20 years and always receive exceptional service. I will continue to p Richmond… I have been purchasing Cars and having them serviced by them for over 20 years and always receive exceptional service. I will continue to purchase and have my service work done on both my antique and my new Mercedes through Mercedes-Benz of Richmond. More

Prompt & Efficient All Personnel & service was prompt, polite & efficient, even though there were lots of cars in the service lines. It's always a pleasure at MB of Ric All Personnel & service was prompt, polite & efficient, even though there were lots of cars in the service lines. It's always a pleasure at MB of Richmond! More

Very friendly, great customer service took the time to Very friendly, great customer service took the time to follow back up with me on my service. I would recommend them. Well done Thank you Very friendly, great customer service took the time to follow back up with me on my service. I would recommend them. Well done Thank you More

Friendly and efficient service dealership. Staff is very pleasant and accommodating. Logan got me in and our with a reasonable cost for service. Love them! pleasant and accommodating. Logan got me in and our with a reasonable cost for service. Love them! More

C300 repairs My car needed mechanical repairs that could not be done at the bodyshop and the folks at the Mercedes dealership did a very thorough and complete job My car needed mechanical repairs that could not be done at the bodyshop and the folks at the Mercedes dealership did a very thorough and complete job in ensuring my car is in perfect conditions. They are always professional, thorough and very pleasant to deal with. More

Pleasant environment. Patrick wasAwesome as usual. My Pleasant environment. Patrick was Awesome as usual. My appt. was at 8:00 am and I was out by 8:30 am with my loaner car. Pleasant environment. Patrick was Awesome as usual. My appt. was at 8:00 am and I was out by 8:30 am with my loaner car. More

Saved me half a day!! I was driving from Florida and had an emergency tire issue outside Richmond. I called Mercedes Roadside, a godsend, and late in the evening my car wa I was driving from Florida and had an emergency tire issue outside Richmond. I called Mercedes Roadside, a godsend, and late in the evening my car was towed to the dealership. The next morning they looked at my car early and it needed a new tire, but they did not have it in stock. So, instead of making me wait until 4:30 pm for their delivery, they sent someone to pick up the tire and I was was out of there by noon, and back on the road. Southern hospitality at its best. Thank you for helping me. More