Mercedes-Benz of Richmond - Service Center

Sherry Moore, my Assistant Service Manager was outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! More

The service was of the utmost quality and courtesy. My only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new vehicle. Pure excellence . More

This dealership runs its service like it was for family. We are always sure that we will receive the best help for any problem, as we have for forty years! We are always sure that we will receive the best help for any problem, as we have for forty years! More

Patrick is honest and fair. Mb stuff is very expensive. Why do I have to have 25 words or more this is a pain. I will never do it again. Why do I have to have 25 words or more this is a pain. I will never do it again. More

Have been to the dealership twice in the past 2 months and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. More

I came to Richmond location to have my 2016 Mercedes CLA Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! More

Easy drop-off, and super friendly team. The service area was super clean, and is very spacious which makes social-distancing much easier. Thank you. was super clean, and is very spacious which makes social-distancing much easier. Thank you. More

THANKS FOR MAKING ME FEEL SAFE IN THE CLEAN ENVIR0NMENT AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COUR AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COURTEOUS AND FRIENDLY. THE QUALITY OF WORK IS EXCELLENT. More

As always, great service with good communivcations and updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. More

Excellent service. I received prompt service and was in and out within an hour. Everyone was courteous and pleasant. I really appreciated the free car wash also. and out within an hour. Everyone was courteous and pleasant. I really appreciated the free car wash also. More