Mercedes-Benz of Richmond - Service Center

I was very pleased with the scheduler who listened to my needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 st needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 stars to Mr. Kervin Ridgley, sales person, who always comes over to the service department to acknowledge my presence when I bring my car in for servicing. High quality customer service even after the sale. More

Patrick Thompson always gives prompt and excellent service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as w service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as was my last experience at Midlothian. Ill recommend Patrick any day More

Steven is an excellent service rep, he gets my issues addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you More

Logan Bunger is always the best and I will always go with him in the future. Very sympathetic to my problem with the tire and very accommodating. Steve is your worst for many reasons. with him in the future. Very sympathetic to my problem with the tire and very accommodating. Steve is your worst for many reasons. More

Very impressed with the service and prompt communication. Sherry Moore did a great job of answering my questions and facilitating the repair. Wouldn't take my Mercedes anywhere else. Sherry Moore did a great job of answering my questions and facilitating the repair. Wouldn't take my Mercedes anywhere else. More

Dear Ron,I especially appreciate the excellent customer Dear Ron, I especially appreciate the excellent customer service I always receive from Patrick, Justin, and the greeters whenever I need to bring my Dear Ron, I especially appreciate the excellent customer service I always receive from Patrick, Justin, and the greeters whenever I need to bring my GLK or SL in for service. Everyone is very polite and attentive to my requests. Thank you!! More

Excellent Service.On time job done. Excellent customer service. Nice online payment system. Text messaging about the updates on servicing and e-mail/text when vehicle is ready for pickup. service. Nice online payment system. Text messaging about the updates on servicing and e-mail/text when vehicle is ready for pickup. More

Went in for a recall item. Took me at appointed time and out in short period of time. Patrick managed my case professionally and timely! Thank you for a job well-done! Happy New Year! out in short period of time. Patrick managed my case professionally and timely! Thank you for a job well-done! Happy New Year! More

The dealership was prompt, professional, and courteous. I was made to feel like my business was valued. I could not have asked for more - A-plus. I was made to feel like my business was valued. I could not have asked for more - A-plus. More

Patrick was fantastic to work with. Thank you!! For me, it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. More