Mercedes-Benz of Richmond - Service Center

Explained reason for certain services that were Explained reason for certain services that were understandable. (simple layman terms). Steven Hunnewell answered all my questions about time & cost. Explained reason for certain services that were understandable. (simple layman terms). Steven Hunnewell answered all my questions about time & cost. He understands I’m the primary caregiver for my parents, time is of the most important. More

Loved being able to drive into a bay to leave off my car. They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back rather than go to that other dealer. The price was reasonable, my car was ready when they said it would be, and the man who showed me to my car was very nice. Very professional organization. More

This was the fastest and easiest car purchase Ever!!.Dealing with Jerry Ajro was such a pleasant and amazing experience and he got Sanjiivv Arora onboard as well who made sure our finances were Ever!!.Dealing with Jerry Ajro was such a pleasant and amazing experience and he got Sanjiivv Arora onboard as well who made sure our finances were in place .They were upfront and honest. These guys are legends and were exceptional from the start to the handover !!! We have rated you champions 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 More

The service was alway wonderful , and I love everything about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. More

This was the first time (in almost 20 years as a customer) I have met this serviceman. I could not have been more impressed with the way I was treated customer) I have met this serviceman. I could not have been more impressed with the way I was treated More

Do the work without any drama, car is always ready on time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about custo time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about customer. Thanks again! More

Fixed vibration in the steering wheel especially when braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the co braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the cost. I'm happy to have this problem behind me! Patrick (service writer) and Ron Sebastian (service manager) were very courtliness! Thanks, Guys! More

Many thanks for the always great customer service, professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the goo professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the good work everyone! More

I bought my car from them used almost 15 years ago and they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! More

Very convenient schedule setup and quick turnaround on vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to select. More