Mercedes-Benz of Richmond - Service Center

I am pleased with the overall service. It was prompt and user friendly, addressing all questions. Follow up contact by the service agent was immediate also. user friendly, addressing all questions. Follow up contact by the service agent was immediate also. More

Verry professional. Explained work as well as Ordered Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to have my car back on the road very quickly. Very responsive. Would recommend More

Excellent quick service thank you very much I have worked with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for any future encounters at the McGeorge dealership. More

Price good and Friendly service in a timely fashion. They Educated me about my car in detail for understanding. Will recommend this location to family. Educated me about my car in detail for understanding. Will recommend this location to family. More

My service advisor, Sherry, is great! Highly recommended. She was able to get my service issue addressed and fixed in a very short period of time. recommended. She was able to get my service issue addressed and fixed in a very short period of time. More

Patrick could not of been more happy to help me figure out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. More

Justin kept me updated for the two days my car was in service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. More

Explanation of the manner of professionalism was extended in a positive and effective way. Commended for the the need for my vehicle to be corrected. in a positive and effective way. Commended for the the need for my vehicle to be corrected. More

Awesome. I normally take my car to Tysinger in Hampton. Couldn't be seen for nearly 3 week. Mercedes of Richmond got me in the next day. Couldn't be more pleased Couldn't be seen for nearly 3 week. Mercedes of Richmond got me in the next day. Couldn't be more pleased More