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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
658 Reviews
Call Service Center (804) 587-6128

658 Reviews of Mercedes-Benz of Richmond - Service Center

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February 11, 2023

I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and More

by barbarabane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
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February 11, 2023

Service was excellent, customer service is amazing overall they make you feel pampered and special. I will recommend this dealership to everybody. More

by Bertica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bunger
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February 11, 2023

Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. More

by burnette464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadil Pehlic
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February 09, 2023

Very clean intake, waiting area with friendly attendants and quick service, plus complimentary car wash. More

by Dana Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female Service Advisor, I can't remember her name.
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February 09, 2023

Always looking to serve the customer! Refreshing! Will be back as soon as next service is due. More

by Jonbarker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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February 01, 2023

Excellent service as always from Steve. We've been bringing our cars here for years and never had any issues!! Thanks again!! More

by scottdesr20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
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January 27, 2023

Scheduling was easy. The staff was honest and efficient. The cost appeared high. Service was very good. More

by oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
forgot
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January 07, 2023

Logan is truly an asset to your customer service dept. great experience with him unlike other dealerships More

by Mitchwinston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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December 26, 2022

they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they More

by rodgerrod2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Summer
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December 09, 2022

Scheduling was very easy and the customer service was commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appr More

by Bleneva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Uncertain of name
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Dec 09, 2022 -

Bleneva responded

I confirm my review.

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