Mercedes-Benz of Richmond - Service Center

Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More

Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer! More

The staff are very friendly and I was pleased with the level of service I received. level of service I received. More

The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. More

The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. More

Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More

Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now! He helped me with some tough issues and my car is running amazingly now! More

I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased i Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug. Thank you Summer and Mercedes of RVA. More

I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. More

Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. More