Mercedes-Benz of Richmond - Service Center

Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful clean. The service writer was very professional and very helpful More

First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More

My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy. Everything was accomplished as requested. Pick up and drop off was easy. More

Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More

Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer! More

The staff are very friendly and I was pleased with the level of service I received. level of service I received. More

The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. More

The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. More

Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More

Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now! He helped me with some tough issues and my car is running amazingly now! More