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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
653 Reviews

653 Reviews of Mercedes-Benz of Richmond - Service Center

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February 01, 2025

The staff are very friendly and I was pleased with the level of service I received. More

by michellehobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. More

by Wpatterson1@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. More

by Robertgls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell , Service
January 16, 2025

Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More

by JSvoboda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Powers
December 31, 2024

Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now! More

by Ashlee Randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Flores
December 26, 2024

I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased i More

by S. Clary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer
December 04, 2024

I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. More

by masoshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
November 27, 2024

Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. More

by tamikahonda
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer Price
November 24, 2024

I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th More

by adbritt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw More

by trwilliams94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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