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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
662 Reviews

662 Reviews of Mercedes-Benz of Richmond - Service Center

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April 07, 2025

Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner. More

by Hoa123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory Samson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional. More

by Ed_bird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

They rip you off left and right. They charge $700 labor to change 2 break pads. More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
March 26, 2025

Pretty efficient and good at keeping me apprised of service matters. Staff in service and parts were friendly and helpful. More

by 10305warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service and parts division
March 10, 2025

Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful More

by bwier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tavaris Daniels
March 07, 2025

First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More

by hokielisah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in Service Dept.
February 15, 2025

My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy. More

by j.b.sheehy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
February 06, 2025

Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More

by chrisk532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in repair
February 03, 2025

Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c More

by pttaliaferro1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Powers
February 01, 2025

The staff are very friendly and I was pleased with the level of service I received. More

by michellehobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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