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Mercedes-Benz of Richmond
Henrico, VA
1,066 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,066 reviews
August 11, 2025
bunch of frauds at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they did car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would continue to try to sell it without reporting it even after it was pointed out to them - they do a scam permaplate charge on each vehicle amounting anywhere from 1k to 1.5k, which is a clear violation of consumer protection laws and reportable to the BBB/FTC - clear violation of the FTC's CARS Rule should be reported to the better business bureau/FTC for various types of fraud that they engage in for all of their sales More
by arora.karun
August 10, 2025
The service team always takes good care of me. My sales person Kervin always stops to greet me. My sales person Kervin always stops to greet me. More
by LJ
July 30, 2025
The seller is very good his name, Hakim and help me a lot and i’m happy with the deal and i’m happy with the deal More
by beshowagih24
July 29, 2025
It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I won't hesitate to return for any future service needs. More
by abadbj
Employees Worked With
Steven Powers
July 29, 2025
Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for o process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim to friends and family! More
by Tammy Severt
July 26, 2025
Hakim was great to deal with. Low pressure and great with communication through the process. Low pressure and great with communication through the process. More
by steve
Employees Worked With
July 25, 2025
Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel caught up and ready to go. I have had so many experiences with MB in the past all over the world and by far this interaction was the best yet. Thanks again for everything Steve and Mercado! I appreciate being taken care of. More
by NDonnelly
Employees Worked With
Other Employees :
Mario Murgado
July 19, 2025
Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! More
by Ang2012
Employees Worked With
Steve, Service Manager
July 01, 2025
Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! More
by MR
June 30, 2025
Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy. Great customer service, incredibly knowledgable and made the overall buying experience easy. More
by jennifer.colestock
