Mercedes-Benz of Richmond

Hakim was very helpful. The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by b The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by bank check, and it should have been quick. More

The person who scheduled the service entered the incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ ., More

Great experience nice and friendly associates I would highly recommend this location to anyone. Five star experience highly recommend this location to anyone. Five star experience More

Working with Danny was genuinely one the best car-buying experience I’ve ever had. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to explain every experience I’ve ever had. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to explain every detail without any pressure, made sure I understood all my options, and helped me find exactly what I needed. His communication was clear and honest, and he went above and beyond to make the entire process smooth and stress-free. If you’re looking for someone who truly cares about their customers and knows the business inside and out, ask for Danny. I couldn’t recommend him more. Absolutely exceptional service from start to finish. More

Best new car buying process I have ever had. Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every questio Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every question. He took us serious despite my wife and I being in the early stages of buying. Because of our schedule and due diligence we needed more time. He was very sincere and didn’t try to close us that night. Came back a second day to check out verified pre owned. Was upfront on the different options. Again very polite of our decision. At no point did he make a decision for us. He was a professional. We decided to buy a new vehicle based on the financing being offered! Once we decided to go with our selection; the process was effortless. This is the 6th new car my wife and I have bought over two decades; best car buying process ever! Paperwork was fast financing was fast. I can respect the upselling of features but it wasn’t dramatic at all. Despite my best efforts to find a flaw with Mercedes; as they are a luxury brand, I felt strongly that they were more than courteous and not condescending. Danny was very understanding when we needed to bring it back for detailing purposes and the Sam did and amazing job as well. More

Mercedes Benz of Richmond went above and beyond to accommodate my purchase! Highly recommend Hakim for your next purchase! accommodate my purchase! Highly recommend Hakim for your next purchase! More

I was in for a State Inspection. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience. More

Very helpful and made this experience easier and informative so I could make a decision informative so I could make a decision More

We had a very positive experience! Our salesman Hakim Gabe was very professional and very helpful! Our salesman Hakim Gabe was very professional and very helpful! More

Great service and interaction with customer. Time and patience from everyone to make sure I was happy with my new car! Time and patience from everyone to make sure I was happy with my new car! More