Mercedes-Benz of Reno

The sole reason I will not buy another Mercedes ever: this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - several weeks out; Availability to get a loner car: close to 0. So you should plan to be out of a car. If you live 50 miles away, too bad. Bonus feature: When I got my car back, they had cracked the windshield and blamed the heat. They said the damage was visible on a picture when I dropped it off. When I asked for the picture, they sent me one showing no damage. When I asked them about it, they changed their story to "the picture does not do it justice". In short - they just don't care, because they don't have to. They have a captive customer base and will milk them to the maximum extent possible. I will drive 100+ miles going forward to avoid them, and my next car will not be a Mercedes - solely because of this dealership. More

Phil Shreves was great getting me in for service and explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of explaining and guiding me about what was needing to be done as well as cost estimates. He was good about communicating with me about the progress of the work and I like the ability to text as well as call him on a cellphone. More

I received a text confirming my appointment and I responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the " responded days in advance that I would arrived at the scheduled date/time. However, upon my arrival, there was no appointment listed for me in the "system." I showed Delaney the text and my response confirming that I'd arrive as scheduled. Delaney plugged me into the schedule and had my E Class ready for me, even washed, in three hours. Thats good service!!! More

Very professional and proficient with repairs. Paul is an excellent service facilitator. Than you paul Paul is an excellent service facilitator. Than you paul More

Ordered a vehicle that was in short supply. Several other dealers had quoted $10-20K over MSRP for them to accept the order. MB of Reno took the order at MSRP. Dave Rowe was excellent to dea Several other dealers had quoted $10-20K over MSRP for them to accept the order. MB of Reno took the order at MSRP. Dave Rowe was excellent to deal with. No issues with the order or delivery. Just the way it should be. A quality store throughout the entire process. More

The customer service was great. I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly I was updated throughout the repair process and the advisor followed up after my vehicle was returned to me to ensure everything was working properly. More

Will Goodpasture is an excellent service manager who was compassionate & an exceptional communicator. He was a delight to work with. compassionate & an exceptional communicator. He was a delight to work with. More

Excellent service, patient, thorough and pleasure to work with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car! with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car! More

The space is small in this dealership compared with other states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. More