Mercedes-Benz of Reno

The space is small in this dealership compared with other states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. states . The service manager is very helpful William Goodpasture . He is knowledgeable and deserves 5 stars rating. More

Honestly i could give a fair rating after todays appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt appointment 6/27/23 i brought my car back in after being serviced on 6/24/23. After leaving my info center gave me a message that my headlight wasnt operating and when i brought it in there were no warnings or info about anything. I just want my vehicle the way it was when i brought it in on 6/24/23. More

Sean was very attentive and quickly got me checked in. He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and we He also conveniently kept me updated via text on the status of my service. When I arrived to pick up my car, he answered all of my questions and went through the service checkpoints. More

I felt welcome from the time I walked in… a week later I’m getting a how’s things going e-mail. Great customer service and loving my new car!! I’m getting a how’s things going e-mail. Great customer service and loving my new car!! More

Great service, very professional. They take the time to listen to what the customer ends. They take the time to listen to what the customer ends. More

My most recent experience was good compared to my previous experience. The service writer was excellent. Thought it might get a courtesy wash though. If next service is good, I will give a 5 star. previous experience. The service writer was excellent. Thought it might get a courtesy wash though. If next service is good, I will give a 5 star. More

Kept me informed about progress along the way. Finished earlier then they estimated. Even washed my car. Finished earlier then they estimated. Even washed my car. More

Will has always been helpful, courteous and friendly. He takes very good care of us, patiently answers questions and makes us feel valued! The service check in and waiting areas are clean and provide a He takes very good care of us, patiently answers questions and makes us feel valued! The service check in and waiting areas are clean and provide a comfortable place to wait with refreshments and some light snacks. More

I had a good experience this time. Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the break room. As a disabled person that’s important. Keep up the good work!! More

I had my car serviced yesterday. Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained t Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained the service process and found me a loaner, as having a car is critical to my business. And he communicated regularly with me, both before and during my day of service. It was a pleasure working with him. I hope he continues to work at MCBZ long into the future. He’s a 10! More